Agnes B.
⭐ 1 Star
⭐ 1 Star — Extremely Disappointing Experience I am extremely disappointed with my experience with Joey Med. I purchased NAD+ and Trizapetite through this company and spent a significant amount of money. After experiencing concerning bleeding while using the NAD+, I contacted Joey Med for help. I was told that a doctor would contact me, but that call never happened. Instead, I spoke with someone who identified himself as a pharmacist and advised me to stop using the medication and then try it again after it was out of my system. Later, Joey Med told me that the medical determination they referenced was not actually specific to my individual case. They advised me not to use the NAD+ again until I am cleared by my own doctor, or I can PAY for an appointment with one of their doctors. I find this extremely frustrating considering I contacted them specifically because I experienced a concerning reaction to a product purchased through their company and had already been told their doctor would contact me. I also specifically requested that my order be filled through Shields Pharmacy, but my medication was fulfilled through a different compounding pharmacy. I have also been very disappointed with the effectiveness of the products I received. I requested to return the products and receive a full refund, but Joey Med refused, stating that they cannot provide a full refund for prescription medications. I tried multiple times to resolve this directly with the company before writing this review. I spoke with more than one person and gave them an opportunity to address my concerns. Unfortunately, I still do not feel that my situation has been handled appropriately. I am sharing my experience so other customers can make an informed decision. If you purchase compounded medications through Joey Med, I strongly recommend asking exactly which pharmacy will fill your prescription, understanding their refund policy before paying, and finding out in advance what medical support will actually be available if you experience a concerning reaction.
Response from Joey MedSep 4, 2026
Thank you for sharing this feedback. Privacy laws prevent us from discussing any individual's care or purchases publicly, so we can't address specifics here, but we take reports like this seriously. For any customer who reports a concerning reaction, our standard is a prompt clinical follow-up at no cost, and we're reviewing how this situation was handled against that standard. Where we fall short of it, we make it right. On the broader points raised: prescriptions are filled by licensed 503A compounding pharmacies, and while we accommodate pharmacy preferences whenever possible, fulfillment can shift based on availability and state licensing, something we should communicate more clearly at the time of purchase. And like all pharmacies, we're unable to accept returns of dispensed prescription medications under federal and state law, though we review each situation individually. We'd welcome the chance to resolve this directly. Please reach our clinical team at [email protected] or (888) 660-5639 and ask for the care manager; a licensed provider will follow up with you at no charge. — Joey Med Support