Alf T.
Horrible - worst experience ever!
Company did not stick to any of the advertised promises: - no English speaker - met after immigration - person meeting us did not know we had ground transportation arranegd through them - had to give them phone number - luxurious groudn transportation was a 1960s van held together by duct tape and no functioning AC - when trying to cancel departure service during the ride to the hotel in broken van, company acknowledged their fault but still charged 10% cancelation fee and refused to give any money back for arrival service
Response from JODOGOAug 4, 2025
Dear Alf We sincerely apologize for the experience you described—this is far from the standard we strive to provide at Jodogo. Your feedback is deeply concerning, and we regret that we did not meet the expectations set by our service commitments. A fluent English-speaking assistant, timely coordination, and reliable ground transportation are all core parts of what we promise, and we are truly sorry for falling short. We take full responsibility for the inconvenience caused. Our team is already investigating the incident in detail to ensure accountability with the local partners involved. While our policies include a cancellation fee, we understand your frustration and will review this case again internally to see if a resolution can be offered. We value your feedback as an opportunity to improve and ensure no other customer has a similar experience. Please feel free to contact us directly at [email protected] so we can look into this further and make things right. Sincerely, Team JODOGO