TSG D.
Not responsible for their own platform.
J.M. Fields needs to work to improve their IT department. They don't seem to be on top of their platform to debug why our orders are not being accepted. It requires us to keep a developer on hand to debug their issues and inform them of what is wrong. This is frustrating, as they don't seem to be responsible for their own platform.
Response from J.M. FieldApr 26, 2018
Thanks for your feedback, we’re sorry you are having this experience. Although our platform, AIV, is proprietary to JMField and we take great pride in it, we’re always looking for ways to improve our service. Our team will reach out to schedule a call to discuss the current issue you are having and how it can be improved. Thank you, Team JMF. Email: [email protected]




