Trudy C.
Good company responses to issues, but needs call center improvement.
Overall experience has been good. There were several initial issues that did not go smoothly, but after pointing them out, things got much better with the integration of systems. Call center service needs improvement. Calls connect immediately with our song and message played, but wait time for a live person has been 7-10 minutes. Service representatives don't have thorough knowledge of our products so they cannot give good answers promptly. This needs to be addressed.




