ajudernatz
It has become a very cumbersome process…
It has become a very cumbersome process to order brochures for our guests. And it's been this way since July 2017 as we have to go to a link to then request brochures. To order the brochures we have to manually enter the address rather than it pulling from the address on the contact person or lead in SFDC. So we have to retype all the information for the order. And sometimes the shipping method doesn't populate so I can't finalize the order (which I've been trying to do for the last 10 minutes). It's very frustrating to order brochures at this time.
Response from J.M. FieldApr 20, 2018
Thanks for your Feedback Ajudernatz, we’re sorry you’ve had this experience. We’re always looking for ways to improve our service and our team will reach out to schedule a call to discuss the current issue you are having and how it can be improved. Thank you, Team JMF. Email: [email protected]