JLab Audio is the award winning leader in personal audio: Wireless Bluetooth earbuds, headphones and Bluetooth speakers with more features and value.
JLab Audio (jlabaudio.com) has 164 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
Showing 107 reviews with 1 star · Clear filters
William Wurtz B.
Forfærdelige hørertelefoner. IK KØB! Jeg har købt JLab over ear til 700 kr og de er de værste siddende og fungerende hørertelefoner jeg nogensinde har haft. Forvent konstant at mærke dem i hovedbunden og forfærdelige teknologi ift Bluetooth. De virker nok ikke længere end et par måneder men når de endelig går i stykker bliver det en lettelse ikke at skulle bøvle med dem mere.
Marshall
These earbuds are comfortable and worked well for the first three months, they quit charging after that. I tried to contact Jlabs but the link that Amazon has doesn't work and they do not answer the phone, I waisted $40. Please, do yourself a favor, do not buy Jlabs earbuds.
E. M.
Do not buy anything from them. Your product is broken, they send u a code fot replacement but you have to pay a lot of money for shipping. Helpsdesk wil not read your mail en help u. DO NOT BUY JLAB
Felix
Horrible connection issues, cheaply made, charging issues, horrible software. Bad experience overall.
NN
I contacted JLab to make a warranty claim as my earbuds have stopped working. They responded very quick, and we exchanged a few emails within the hour, and everything seemed to be going well. They requested me to send a video of submerging the earbuds and charger in water to completely destroy them, and then they could issue a replacement under warranty. I followed their instruction, and they asked for a shipping address. I gave them the shipping address and then zero response since that email. I have followed up with 4 emails to ask for an update and nothing. This is not the first time they've lied and ignored me. They even blocked me on Facebook because I warned people how I was treated by them. If you look at other reviews for JLab you'll see they have an extremely poor rating with LOADS of customers who've been told to destroy their products, lied to and then ignored. DO NOT buy any JLab products because when they break, you will NOT get a replacement under warranty.
Barbara D.
Warranty service is a big lie, shipping to USA my headphones which costed almost the same amount that takes to send a package over there from europe and then wait for them ? scam
Simon Kramer S.
Vanvittig ringe kundeservice... Vender tilbage med en besked efter 3 måneder at de vil se på sagen, og derefter er der fuldstændig tavshed...
Bryan F.
Terrible customer service. Will never purchase a product of theirs again. Purchased a mouse from this company and around 6 months in the scrolling ball of the mouse quit working. I reached out to customer service about it. I showed proof of purchase and they said it was under warranty but in order to get a replacement i must submerge the current mouse in water and send them a video of doing so. What the heck? Really? First of all, i need a mouse for work. I am still using it since it's the one I have even though it is slow without the ball working. I told them I would gladly send it back once receiving the new one and that I needed a mouse. But his is the only way they will refund it. Been very frustrating working with their customer service and this is almost comical.