JLab AudioReviews of jlabaudio.com

After a very short time, left earbud completely stopped working. Won’t even charge. No amount of troubleshooting would sort it. Refuse to pay shipping for returns with no guarantee they’ll get sorted. DO NOT BUY THIS JUNK.

Purchased a microphone. Worked for a short while, then parts starting becoming loose then later upgraded to Windows 11 in which the microphone ceased function. Tried reaching out to JLAB multiple times with no response. Would not recommend.

Appalling customer experience. Bought in ear headphones that never worked. Phoned JLAB several times but phone lines were closed for training. When I finally got through o we on hold for 4 hours. Then got cut off. Shocking customer service, non-existent even. Rubbish product, even worse customer service. AVOID. Not worth the grief.

The sound quality of the product was acceptable BUT I had an issue with a missing part and the company does NOT offer any support whatsoever !!! No reply and no help I have tried every channel from their official website to Facebook and Instagram . They just don't care . It has been 2 months . Forget the warranty . Really bad for the money you pay.

Bought a Jlab gowork headset and it literally broke in my hands after half a dozen uses. Made a warranty claim on their website on 09/06/2022 but they have ghosted me since. I have sent a few follow up emails chasing but no reply. If I could give ZERO STARS I would. Poor products and even poorer customer service it seems. I do not recommend this company or products.

Purchased Jlab go air ear buds. After 1 week there is now constant connection issues with iPhone. Regularly have to go through reset process. Very unstable technology in these ear buds. Very poor user experience. Not a great product at all.

My new jlab headphones continue to disconnect from each other… I can listen to 2 songs before they don’t match up. And now one doesn’t even play music. So many cool features but you can’t get the main Bluetooth connection correct. Worst 70 dollars on headphones I’ve ever spent.

Trash products with misleading returns process. They have a proper returns page with a form to fill out. BUT the canned response email changes my return back to "warranty claim". There is a small note that returns have to be processed thru EMAIL ONLY. They are wasting my time when I want my money back for a product that doesn't work. Or buy thru amazon/third party to avoid their convoluted and misleading return process. I don't trust them given the rep of the customer service as reviewed on this site....