We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
JJ Hat Center (jjhatcenter.com) has 215 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
jjhatcenter.com
Website
jjhatcenter.com
Category
Accessories
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
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Awful customer service. I'm trying to return a product that wasn't the right size. First I needed to wait for approval -- a completely unnecessary step. Then, after being told it was approved, I was told I would be sent information separately. This has not been sent. I've reached out to customer service and have not heard back.
Response from JJ Hat CenterAug 9, 2025
Thank you for your feedback.
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our return approval process is in place to ensure that returns are handled correctly and efficiently, but it should never cause delays in communication.
We apologize for the missing return information and the lack of timely updates. This is not the level of service we aim to provide. We have now resent the return instructions to you, and our team is available to assist you directly to ensure the process is completed quickly.
Thank you for your patience, and we hope to resolve this to your satisfaction.
Best regards
The JJ Hat Center Team
EP
Eduardo Perea F.
I didnt receive the hat as it was sent…
I didnt receive the hat as it was sent to a different address and I cant return it as I live 15000 km away
Response from JJ Hat CenterAug 9, 2025
Thank you for sharing your feedback. Your order was shipped to the address provided at checkout. Once it had been dispatched, we were unfortunately unable to change the delivery address, as it was sent internationally to Luxembourg—something we had already mentioned in our earlier email.
We’re very sorry for the inconvenience this has caused. Please know that we’re in contact with DPD in Luxembourg and have opened an investigation to help resolve the situation as quickly as possible.
Thank you for your understanding,
The JJ Hat Center Team
VR
VICTOR R.
Excellent Products, Rude Service
JJ Hat Center offers top-quality products—no question there. I have ordered from them several times over the years. On this occasion I ordered four Stetson flat caps online, in two different orders, I even wrote an enthusiastic review about the first one, but in the second order the caps arrived in the wrong size. Since I was traveling to New York City, and I had had such great experience with my purchases online, I saw this as the perfect opportunity to bring the hats—along with the original box and receipt, directly to the 5th Avenue store and exchange them in the store like I have done several times in several ocassions in several other stores.
What I didn’t expect was the appalling attitude of the staff. They barely acknowledged me, didn’t even listen to my explanation, and treated me as if I were doing something inappropriate by bringing online purchases into the store. They coldly told me I had to return home and mail the hats back—no exceptions, no effort to help, no courtesy. Just a dismissive, almost offended tone. "Or maybe you can find in your country a tailor who fix your hats with a strip of cloth".
I understand if store policy doesn’t allow returns or exchanges for online purchases, maybe I failed to read the fine print somewhere along the purchase process. What I don’t accept is being treated with disrespect. I explained that in my country, returning items by mail is incredibly complicated, expensive, and unreliable. That’s why I brought them to New York with me, but I was only met with arrogance and zero willingness to assist.
Spending hundreds of dollars on premium products should come with at least basic customer service. Sadly, JJ Hat Center failed miserably in that regard.
Response from JJ Hat CenterJun 16, 2025
Thank you for your feedback and for being a loyal customer. We're glad to hear that you've enjoyed our products and that you value our online service—we truly appreciate your continued support.
We’d like to clarify that all online orders must be processed through our warehouse, including returns and exchanges. This policy is in place to ensure accurate inventory tracking and proper handling of refunds or replacements. For this reason, our retail store team is not able to process items purchased online.
We understand that international returns can be challenging and truly regret any inconvenience this may have caused during your visit. If you need assistance with the return process, our customer service team would be happy to help—please reach out to us at [email protected].
Thank you again for taking the time to share your thoughts.
Best regards
The JJ Hat Center
