Jive CommunicationsReviews of jive.com

No Communication & spotty functionality...

Jive was great, from the first cal onward! I have no complaints at all. Keep it up!

Excellent Customer Service, very good with technical support and communication, prompt, effecient.

Excellent Customer Service! I had a quick question on how to redirect customers to another coworker while I am on vacation. My question was answered quickly, and the Customer Service Rep walked me through changing the setting within my voice mail prompts. I recommend this company to anyone who requires great customer service.

Jive really is worth the money Setup was a breeze. When I had any questions, I had a direct line to one of the on boarding specialist who was very patient. Great Quality, Great Price

Hi - overall the service was fine - however, it seems the tech support team is unfamiliar with the dial plans and set-up and has created some issues with our phones. Back in July, I reached for help on how to schedule the phones to turn off for training as well as holidays - one agent was super helpful - - and he showed me how to manage this myself. Fast forward to last week... I set the schedule to account for a training we were having on 8/30 and then the scheduled closure for 8/31 through 8/3. I reached out and asked to verify if I set it up correctly and received a link as a response. I reviewed the link and believed I did it right. However, on 8/30 from 1pm-2pm the recording was not the "closed for training" but "closed for the holiday". So I had to contact Jive again and the agent was super helpful and realized the schedule for holiday/training was built incorrectly by the last agent in July and had to separate them to account for the different recordings. I also explained that we needed the holiday message to turn on on 8/31 from 12 pm through 9/3 all day, however it was scheduled to be on all day today - which caused us to not receive phone calls for the first hour of the day. Again, everyone was professional and helpful - however, the tasks were not done correctly.

I called customer support to ask about new features and the CSR took the time to explain them to me.

customer service is awesome!