Anamay A.
Extremely Disappointing Shipping Experience
I’m sharing my personal experience with Jio Worldwide because I’d like to know if anyone else has faced a similar situation. About three months ago, I arranged to have two boxes shipped from New York to Mumbai through the company. The very next day, one of the boxes was returned to me badly damaged and in a tattered condition, while the second box went missing. When I contacted the company, I was told there was a payment issue involving FedEx and that my other package was being held by FedEx because of the issue. I was also told that their FedEx account had been blocked due to outstanding payment-related problems. Since then, I’ve had to repeatedly contact the company by phone and email, sometimes every week, to get updates. Each time, I’m told that they are working on the issue. However, three months later, I still haven’t received my missing package or a satisfactory resolution. The lack of communication and customer support has been extremely frustrating. I’m curious to know: Has anyone else experienced similar problems with Jio Worldwide, particularly with delayed or missing packages involving FedEx? If so, how was the issue eventually resolved? I’m sharing this so others considering the service can do their own research and understand the potential risks and how carrier/payment issues are handled before shipping their belongings.
Response from Jio Worldwide - Best Shipping and Moving CompanySep 10, 2026
We’re very sorry to hear about your experience and understand how frustrating this situation has been for you. We want to clarify that the delay and hold you’re referring to were caused by an unexpected third-party carrier issue, which affected multiple shipments at that time. Unfortunately, once a shipment is in the carrier’s custody, certain actions are beyond our direct control. That said, we acknowledge that our communication with you should have been more proactive, and for that we sincerely apologize. We strongly reject any allegation of fraudulent intent. Our company has successfully handled numerous international shipments, and situations like this are taken very seriously. Our team has been actively coordinating with the carrier to resolve the matter, but we understand that the lack of timely updates added to your frustration. We would like to resolve this properly. Please contact us directly at our email with your shipment reference number so a senior team member can review your case and provide a clear status update. Your feedback has been noted, and we are improving our internal processes to ensure better transparency and communication going forward.