JINSReviews of jins.com

I waited over a month for my glasses as they told me “they’re still in production. Then they cancelled my order. Do not waste your time.

I ordered a pair of sunglasses, and they sent me a wrong order. I reported to their customer service, they first replied the they will request a replacement, and then I never heard anything back from them. I tried the on-line chat, it appears that nobody is working there. Very disappointed with this experience.

Here is a shorter version of the Trustpilot comment. I bought glasses from JINS in March 2025 for HKD 1,600. Within six months, the metal arms rusted. JINS replaced them. By May 2026, the plastic frame broke completely, the new arms rusted again, and the lenses were badly scratched. Normal use only, no shower or moisture. When I asked for a second replacement, JINS refused. A HKD 1,600 pair of glasses should last years, not fail twice in 12 months. Very disappointing quality. Requested a refund or replacement but was zero response.

I ordered Modern Rim 095 and waited a full week. The order was suddenly cancelled for being out of stock, and my welcome coupon expired too. This is just ridiculous and completely waste of time. Don’t buy from jins, save yourself some time.

If I could give a minus I would. I bought progressive lenses for glasses that broke within a couple of months. I was willing to purchase a new frame but it was discontinued. I think they should have offered me some compensation for the useless expensive progressive lenses I purchased The lenses did not fit in any other glasses. instead they said to come in for the sale and get new frames and lenses . I have tried to escalate, but they must have tagged my number and the phone just disconnects. It’s not my fault that the lenses do not fit any other frame they carry. They have no feel for customer service. Avoid them at all cost I wasted close to $400

I’ve tried to order glasses from them 2 separate times, and they were both cancelled. First time, they said it was on back order, but it took them about 3 weeks to notify me of such. I kept checking their website for the product to come back, and I re-ordered. They cancelled it again, but this time without any explanation. Please stop selling products on your website that is not actually available for purchase. Extremely frustrating experience.

I went to the website. As usual, I would like to opt out of certain tracking measures that they take, but there is no way to do it without actually providing your information and email. That to me suggests right away that they are at best suspect.

DO NOT WASTE YOUR MONEY AT JINS! I had the absolute worst experience of my life with them. I have been wearing glasses for 30 years and have made them in several countries around the world — never had any issues. With JINS, the first time they messed up my prescription and I couldn't focus, they apologized and ordered a second pair, which was still not okay, as I couldn't focus far, only near. They wasted one hour of my time trying to fix the frame. In the end, they apologized again and again ordered a new pair of glasses. When the third pair of glasses came and I tried them, I told them it was weird — I could focus very well at the center, but as soon as I moved my eyes, everything became blurry. The staff told me to get used to turning my head to look at the sides and not my eyes. UNBELIEVABLE! I decided to try the new glasses for a couple of days anyway, just in case I simply needed to get used to them. After 2 days of strong headaches, I went back to JINS and told them that after making 3 pairs of glasses and wasting so much time, I was fed up and I just wanted a refund. They told me that they don't give refunds and started pushing me to make a fourth pair of glasses. I told them I didn't want to, and instead of listening to what the customer was saying, they ignored me, spoke between themselves, and then took me to do another eye exam to order the new glasses. I was confused and asked them why they were doing another eye exam, and they said they wanted to confirm the prescription for a new pair of glasses. I told them again I didn't want to order a new pair. They ignored me again and continued with the exam, at which point I got really angry and told them to stop and listen to me: I DID NOT WANT TO ORDER ANOTHER PAIR OF GLASSES! I had to ask many times for a refund, and they kept saying they don't offer refunds. In the end, after wasting almost again an hour at their store, the glasses were refunded, but I still lost money because of international currency conversion fees, and all the time I have spent going back and forth, talking to their staff, trying new glasses, etc. I contacted JINS customer support to give them a chance to take responsibility and offer a real solution — like a complimentary new pair of glasses made properly, which is something most shops would do after their staff treated their customers so badly. Instead, they just offered empty apologies and said, “We will try to do better next time.” That is completely unacceptable. Their staff was way over the line — saying I should get used to turning my head to look left and right instead of moving my eyes, ignoring me when I told them repeatedly that I didn't want a new pair of glasses, and offering empty apologies instead of taking responsibility for the ineptitude of their service. I strongly advise others to think twice before trusting JINS with their money and vision needs. There are many other, proper glasses stores in Japan. Do yourself a favour and avoid the stress and anger I felt.