Lamentable. Pedido realizado el 7 de marzo y sin noticias de los productos 10 días después. No contestan a emails ni formularios, solo han contestado cuando he llamado a la tienda de Madrid. Me dicen que uno de los productos no está en stock cuando en la web están todos los productos de mi compra disponibles. Esperando resolver el problema para no volver a comprarles nada.
PS
Pisara S.
Ordered many times
Ordered many times, smooth, fast delivery and i love the items. Good quality and cool patterns. Im a fan!
SE
Seb
Perso, une bonne expérience avec ce site
Je suis presque un peu surpris de la note moyenne pour cette marque. J'ai fait 2 commandes. A la seconde, le colis a été perdu mais le service client m'a répondu et j'ai reçu un nouvel envoi sous 8 jours. J'avais découvert cette marque avec la collab Basquiat et la nouvelle collab avec Miro est juste magnifique !
EM
Emilio
Sono propio forti!
Ho acquistato dall’Italia per sbaglio ho inserito nella registrazione una mail sbagliata quindi non ho più ricevuto notizie dell’acquisto. Ho mandato un messaggio e mi hanno risposto in pochi secondi tranquillizzandomi e correggendo il mio errore. Inoltre, la merce è arrivata in due giorni, ma ancora più eccellente la qualità del prodotto semplicemente spettacolare ho subito effettuato un secondo acquisto…. Ragazzi, siete fortissimi continuate così.
NC
Nicolas C.
Commande faite depuis le Canada pour…
Commande faite depuis le Canada pour 90$, résultat de la commande 30$ de douane à payer à réception … c’est ridicule et c’est du vol ! Vous êtes nul, et votre produit n’est pas qualitatif c’est honteux. Il ne fait pas de laisser séduire ..
MM
Mick M.
Terrible returns process, awful customer service
I ordered a gift set of socks as a present for someone. Turns out they already had that set so I checked the returns policy, and I just had to send them back (to Spain). The policy stated I was liable for postage, taxes and fees. I returned them via international parcel force.
I didn't hear anything so after a couple of weeks I checked the tracking, and it stated the parcel had been refused.
I contacted customer support and after about a week I received a response reiterating that it was up to me to pay postage, taxes and fees, so they'd refused the parcel.
It has been returned to a Spanish post office, waiting to be collected by me. I'm in the UK.
Now customer service aren't responding.
I accept liability for any additional fees, but how am I supposed to know what fees or taxes Spanish customs are going to apply before I send the socks. The obvious thing is to take any fees out of my refund. As it is, I've spent £54 on the socks, £11 on the postage, and don't even have the socks.
And the returns process is 'send them back to us and write your order number on the package'. There's no way to initiate a return from the website (with a potential option to pre-pay fees), so there's no way of tracking your return if it actually gets through to them.
This is not how to run a company, they will go bust within the next couple of years. Perhaps that's why they are trying so hard to avoid refunds.
Incidentally, I'd already ordered a different gift set to give to the person, so it's not like they were losing a sale. Avoid Jimmy Liars
AD
Ana De P.
Great quality
I was a bit nervous reading the reviews from trustpilot after buying from the storw. But the items arrived today in perfect condition just as expected. The socks are great quality. Would 100% recommend.
GK
G. K.
Sehr zufrieden
Ich wundere mich über die schlechten Bewertungen. Ich bestelle jetzt zum 3. Mal. Die Socken haben eine sehr gute Passform, angenehmes Material und sehen schön aus. Auch die Bestellung lief problemlos und der Kontakt mit der Kundenbetreuung (meinerseits wegen der Versandadresse) war freundlich.