Jimmy LionReviews of jimmylion.com

Absolute nightmare company to deal with, I actually think the return policy is a total scam. I ordered a substantial order prior to Christmas 2023. Despite numerous emails on my part, no communication until after Christmas when I was told the shipment was lost. Offered a replacement/refund, I accepted the refund, but no money in the account! Days later, I was told my order had been located and despite my request to cancel (as again, Christmas had most definitely passed) I was just ignored. Items eventually arrived second week in Jan 2024, therefore I contacted Jimmy Lion once again for return instructions. They recommend you ship using tracking services which cost me nearly £20. Email specified that if I supplied my tracking number it would quicken my refund- total lie, as the next person I spoke to at Jimmy Lion knew nothing about that. Anyway, fast forward to February 2024 (!) my package has just arrived again on my door step! Apparently the warehouse FAILED TO CLAIM my package and it has made it full circle back to me! Obviously I contacted Jimmy Lion again, and final insult is they accept absolutely no responsibility for the chaos, no exploration of why they did not accept my order at the warehouse, nothing! I’m a sooooooo frustrated and just wish there was more I could do to get the message out to others that they do not deserve the business they get, based on their incredibly poor customer service and attitude. Pretty good trick on their part though- if they just refuse to accept returns at their warehouse- I wish this could be looked into further.

I very nearly didn’t order because the reviews here are so poor…but I’m really glad I did! The socks arrived within 48 hours and are brilliant! Exactly what I was after :))

Honestly, I was really scared reading all these negative comments about not receiving the products and an incredible bad customer service. Maybe I was very lucky, but my order was delivered within less than one week. I received follow up mails, so I knew exactly where my package was. I would recommend!

Calcetines muy molones pero sistema de devolución inspirado en Atapuerca. Pésima gestión de las devoluciones. Piden al cliente que sea el que se desplace y page la devolución de artículos. La comunicación y el marketing serán muy buenos, pero se han olvidado de trabajar la experiencia de compra del cliente. No solo escribo reseñas, sino que os doy la clave para mejorar. ¡Valgo un imperio!

No me ha gustado varias cosas de esta marca. - ofrecimientos de descuentos que no son tales, típicos correos de disfruta este regalo por ser tú durante x tiempo... que resulta que a la hora de pagar , por ser tú ... no lo puedes usar. - descuentos que se marcan , pero que a la hora de pagar ... se inhabilitan y se realizan cargos sin el descuento que si acabas de ver en pantalla. - tiempo de envío muy largo. A pesar de todo esto , compré mi pack de calcetines para reyes, comprados el día 1 de enero y no llegaron hasta el 8 de enero, obviamente un regalo inservible. Comentar tb que no creo que sea solo un problema del transporte a priori, ya que según pude ver en el estado del pedido , el mismo no fue recogido por la empresa hasta el día 4...no sé quién falla - Una vez recibidos, la verdad que me esperaba otra cosa, una mejor presentación , una caja para entregar, pedí 4 calcetines, esperando que vinieran en un pack , o en una cajita ... algo presentable , dado el precio de los calcetines.. y no. - gastos de devolución asumibles por el cliente...aún así procederé a la devolución de los productos , pero no volveré a comprar en esta marca A todas luces no lo recomiendo

Ho acquistato 6 paia di calze prima di Natale Arrivati nei tempi prestabiliti Rapporto qualità prezzo buona

I ordered a gift box for a friend, she wanted to exchange it since she preferred a different design. Their return/exchange policy is rubbish. They ask you to send the socks back to Spain at your expense (20 Euros in my case!) No exchanges even if you live near the store, which I do. Not having a reasonable return/exchange policy is a huge customer service fail!

The socks with single design are printed as left sock only. The company claims this is across the board. It looks like you couldn't find your right sock. If you want to return it, you are on the hook to mail them back to madrid spain, no shipping label provided.