Jimmy John'sReviews of jimmyjohns.com

Ordered online. Went to pick up in store. They did not have my order ready when i got there. I asked girl making my sandwhich if she saw the extras on there because they messed up before. She rudely replied yeah i have the ticket right in front of me. Then I asked for two small sides of ceaser dressing. She did it and it was not full so i asked if she could fill it up a little more. Then she got an attitude and said we will have to start charging you for these. I said they have never charged me before and I even ordered the exact same thing the day before and had no issue. I said it dosn't show it costs on the website, because you can ask for extra dressing at no charge. She said it won't be on the website we charge you here. If im spending my hard earned money on a already overpriced wrap that is almost $11 you really can't give me a side of dressing but want to charge.69! If this is the case i will stop eating there. I love the wraps, but will not spend additinal money on a small cup of ceaser. It's the principle of the matter. When I called up there to ask for her name she would not give it to me and said she is not obligated to do so and just said she was the store manager. I am so aggravated that i went through all this becasue i'm tired of being treated differently every time i go, and when she is there it's never a good experience. No greetings when i walk in, or a smile, or have a nice day. I think the manager and the staff should watch "Give them the Pickle" on customer service. Also please have your employees cover up their beards, I do not want hair in my food.

For a place that advertises as "Freaky Fast", it was almost 2 hours after placing online order for delivery person to call saying they had arrived. No thanks. Never again J.J., Never again!

I ordered almost $90 worth of sandwiches last night from Jimmy John’s at Cascade and the bread was so hard😡I am HIGHLY UPSET!!

Ate at Jimmy's once, and that's the last. Dull, bland bread, minimal vegetables, Low in taste. Could have done the same thing at home and probably been happier. They need to close.

I placed an order on March 7th @ 12:27pm, my order was not ready for pick-up until after 1:38pm. I picked up my order and after arriving back work I realized the order was incorrect, I called the store back and spoke with an employee who said that I could bring back the sandwiches that were made incorrectly and pick up new sandwiches that would ready when I arrived at 4pm. I called before heading to the store to ensure the sandwiches would be ready. The manager who identified himself as Holden stated that he would not remake the sandwiches but I could pick up the free items that were not included on the sandwiches and add them myself. This is over 2 hours later and the sandwiches had been sitting in my car waiting to go back to the store . The sandwiches were not even safe to eat at that point let alone the fact that they were on soggy bread. I explained to the manager that it was his employee who said I could bring back the sandwiches for replacement. Holden was not sympathetic at all. He accepted zero responsibility for the fact the sandwiches were made wrong and refused to replace the order. I will NEVER patronize this establishment again and I encourage you not to give them your money. They have terrible service, and the manager is a horrible individual, he has a total lack of respect for his customers and I encourage you to go to Potbelly instead!

For the first time since I have been ordering from Jimmy Johns, the sandwich is horrible. The meat tastes spoiled. I am so dissapointed.

Reminded of my worst experiences today after returning after a one year absence. Super culty by the looks of the signs inside the building. Sexually harassed by the signs in the bathroom specifically. Obviously no actual customer service training or I doubt they would have stopped me from ordering double meat - the clerk suggested I was EATING TOO MUCH!!

OMGOSH, what a skimpy sandwich. My bad. I should’ve gotten Jersey Mike’s from my app. My company gets us JJ’s for lunch from Time to time, it was never this skimpy