Jimmy John'sReviews of jimmyjohns.com

Service used to be great. Now it's more then an hour. Shop is 2 minutes away from my business but it still takes 20 minutes to get here with a soggy sandwich!

The guy on the phone said it was about 30-45 minutes wait, I said that is fine. Well, an hour went by! tried calling them and I kept getting hung upon. after about 20 times of calling on 2 different phones. I had one phone on hold for 10 minutes and my cell phone which I finally spoke to someone at this time, it was around 1:45 pm. I was so pissed at this time; I just wanted my money back! he said it is on the way out. Did not really care at this point, as I was talking to him about my order and that I want my money back he said that is fine and got hung up on once again (was still talking to him). Luckily the other phone was still on hold but that did not really matter because the phone got picked up and hung up of course. Called them back and I said why did you hang up on me, he said we are busy. Sorry, but I lost it at this time. He called me a liar and said the wait time was 1:30-1:45 wait to get my order, I said no you said 30-45 minutes. why would it take an hour and a half to get a sandwich? please do not ever call any customer a liar and down talk them. you will get better customer service if you (the little boy who answered the phone) are not rude. If you cannot talk to people better over the phone you should not be working in a place like that. I completely understand if you are busy, I also work in customer service and I would never treat my customers, how he did! plus it is my boss’s place of business! I would never disrespect that; I want him to have business not turn it away. JIMMY JOHNS you need to get rid of this guy. I would never have idols like you working here.

Horrible, absolutely horrible. Worst sandwich I ever ate in my life .. never ever again!!!

Delivery is NOT freaky fast! They don't even say it when you order now. I have purchased from the Camp Street, East Peoria, IL location for years. Have NEVER had a problem until the last few months. 2 times now, it has taken between 45 minutes and an hour to get my food. Grubhub delivery from a full-service restaurant is faster!

Every time I order for pickup, they never post when my sandwich is ready and I end up having to go to work or other engagements because I wait an hour or more and nothing posted. They are incompetent. I don't have time to do their job!

Im tired of spending money for long wait times or incorrect orders. 2 or 3 times its taken an hour to deliver my food 5 blocks from their store. Often about 1 in 4 orders is messed up. Their online customer support is 1/10 rating

I'm surprised that they're close on sundays when other take out restaurants or sandwich places are open that is bad sorry to say it.

They were supposed to deliver it at 6pm I didn't get it until my lunch was over at 6:30.