Jiffy LubeReviews of jiffylube.com

I came to the Jiffy Lube #1709 in Midlothian VA on 2/1/26 at 10:00am for an oil change. The employees in the shop were fantastic as they completed my full synthetic oil change in 15 minutes. The issue is that the manager was in the restroom for over 30 minutes, causing me to wait on him to finish using the bathroom. Once he finally finished, he proceeded to make excuses as to why he was in the bathroom over 30 minutes. His language was unacceptable as he was cursing at the employees as well as myself. All he did was give me a military discount of $16.48 making my bill $98.26. Why am I being charged for the manager to be in the bathroom over 30 minutes, listen to excuses and cursing, and being flat out unprofessional. I had no choice but to pay so I could resume my day. This is an outrage and I can’t believe I paid almost $100 for this. I’ve been a customer of Jiffy Lube for a very long time, and this is completely unacceptable.

went to Paoli PA jiffy lube to get my car annual inspection and emissions done. They looked over car and presented me with a $2,022 work invoice to pass inspection. They claimed I needed brakes all around, 2 suspension arms replaced, and new windshield wipers. I had just replaced the windshield wipers before going and the box with the old parts were in the FRONT seat. I left with only getting my emissions sticker ($85 cost for inspection). I then went to 2 other garages (one a Dealership) and the other a local garage both said suspension was perfect. Also both said only needed brakes on rear axle. I paid $467 for rear brakes and inspection sticker provided for $50 more !!! Beware this Paoli PA locations upsell tactics. They tried to rip me off for $1,500 in unnecessary services.

Jan5/26 I purchased a battery from them in July 2021 I went back on January 5, 2026 because my battery was dead and they told me at that time I had only put 38,000 km on it and said that was normal which absolutely it is not normal. I had had that car brand new in 2013 with over 215,000 km on it and had never replaced that battery but now they tell me that’s normal not to mention they said to me too bad so I went to an actual garage they replaced it. It was a four-year warranty, and they had also told me that my oil was overflowing that there was too much oil put in it!! every time I go they try and upsell me something which is absolutely not needed and I always tell them no because I do have mechanics in the family, but I only go there for oil changes so I did believe them on the battery so I thought why not I’m here get it done and then I was left with oh well so all I can say is do not let them sell you batteries!!! Not to mention every time I go there they also tell me I need to have my transmission fluid flushed and when they did the battery, apparently they did that also and then when I was just there again, they told me again that it needed to be flushed and that was 38,000 km but yet when I did let them do the flush he had told me every 100,000 kilometres it should be done so I actually allowed it but then when I went back three weeks prior to January 5. I had had an oil change done and they had told me then that I also needed the transmission fluid flushed but yet it was only 38,000 km. Needless to say, I won’t be going back. I think they are thieves.

I feel bad even giving this place a 1. Just got my car out of the garage. They did an oil change on my car and they cross threaded the plug which caused damage to my oil pan. I don't understand how a technician can do that and not even notice or notify the customer they have damage their vehicle. I ended up having to pay for damage done to my car by bringing it to a company that I thought I could trust. I called the place yesterday and talked to a man and he didn't seem too interested in what happened. He simply said thank you and hung up on me. I do not understand how these places stay in business. That is the one and only time I will ever use Jiffy Lube of Concord. I am disgusted.

Went to local jiffy lube for twenty years. Bought new car and dealer did that. Thought I’d try jiffy again. Bad mistake. They take photo of vin number to log you in. Trying to prove my point I gave old car plate number. Nothing. Claimed they don’t keep older records. I’m 71. Need competent company. Before I ever said what I wanted they had parts off engine and on hood. Claimed my car belonged to a fleet. Never told them why I stopped in. Now my heater fan shreaks. Taking to dealership. If anyone wants me to go in with a lawsuit leave me message here.

Jiffy lube Edgewood road. Cedar Rapids Iowa. I have used this location for years, but recently the service has dramatically gone downhill. I went in for a routine oil change at the end of October. For the first few days, there was a burnt oil smell every time my car was idlying. I assume they must’ve spilled a little oil while doing the change and didn’t think anything of it, but it progressively got worse. When I opened the hood of the car, I found that they had left my oil cap off. It was sitting on the shelf right inside. Oil had sprayed all over my entire engine and inside hood of my car. I called and spoke with the manager the minute I found this massive mistake. He told me to stop in and he would make it right. When I stopped in a little over a week later because I was working out of town, he told me since it was passed October 31. It would have to go to corporate for a refund. He assured me he would send the matter on corporate and I would get a full refund for the $230. I spent on services that left me with an engine that needed to be steam cleaned which cost me over $400. Here we are over a month later and I never did receive promised refund. When I called I was given the runaround with no resolution. I would never take my car to this location again, and I would highly recommend you think twice before submitting your vehicle to their unprofessional services.

Never take ur car to jiffy lube they will mess it car up took mines to get a oil change and 2 weeks later started leaking oil I don’t no way kind of oil they used but my repair shop said I Gita bad oil change they need to go out of business first time and last time

Jiffy Lube (4621 Potomac Run Plaza #100, Sterling, VA 20164) warning to veterans veterans: do not go to this location if your vehicle runs on full synthetic oil. they will not honor the 50% off that all veterans are supposed to get on Veterans Day because they are a franchisee not actual jiffy lube so they don't have to honor the 50%. instead they only give you 20 bucks off. it doesn't matter if you have a coupon like i did clearly stating the 50% off includes full synthetic. this store only honors 50% off normal oil or blended synethic if you get full synthetic you only get 20 bucks. so note that, if you go here you will not get the full 50% off. if you don't know this in advance they already did the work, and you get to the pay window and then its too late.