Jiffy LubeReviews of jiffylube.com

Been in the Auto service business for 50 years at the Mfg level, Dealer level & Independent. . I've seen everything. I read these complaints occasionally for amusement. The question begs to be asked. Why do you people go to these chains ? EVERYONE knows how awful & sub standard they are. EVERYONE knows they are there to upsell you something because it is absolutely not profitable to do JUST oil changes . The people that WILL work there are literally the lowest end of the automotive food chain & if they could not work there they would be at Walmart. Last but not least , there is nothing cheap there. It would cost less at a new car dealer or a reputable independent . STOP GOING to auto service chains they are there sell you what they need to sell not what YOU need

In November I got my oil changed at Jiffy lube. I asked the technician if he checked the other fluids. He said "we don't do that". I left thinking I must have paid for basic service. Upon checking my receipt I see that I in fact paid 135 dollars for the most expensive "Euro synthetic" oil change. I checked my fluid levels for coolant, brake fluid, washer fluid and brake fluid. All of which should have been included as advertised for this price. Not a single one was topped up. On my receipt it even said they cleaned my windows. This was not done. The oil levels were good, but the job was done so quickly I wouldn't doubt if the oil wasn't fully changed. They likely also used the cheapest oil and not the Euro synthetic I was charged for. I tried to contact Jiffy lube customer service by phone and email. Each time via email they will me, thank you for contacting us your case has been updated. Copy and paste generic message. On the phone they have told me the franchisee will reach out. They even said the case has been escalated and the manager will reach out. Nobody has contacted me. I have emailed 10 times and called 4 times over this 3 month period and not once has anyone contacted me

Went to have car service in Pocomoke city MD , never had a problem until I encountered the manager. Who first has no customer service skills and needs to learn how to talk to people. Never again at this location. I work to hard to be disrespected by this manager.

After going to the JL in Hummelstown, PA for inspection/oil change and spending $200, a week later I had to pay to inflate all 4 tires (I got a warning light indicating I had low tire pressure). The inspection sheet said all 4 were checked, however it's obvious they were not. They were supposed to be 35 pounds, but they were all less than 30 when I checked them. Also, they overcharged me for two wiper blades (not the whole wiper, just the blades) in order to pass inspection. $54 for two blades is way too expensive for a 2016 Ford Escape. I was a female and by myself so I'm sure they took advantage of that. I am never going to JL again! I'll have my oil changes/inspections done elsewhere!

Crooks. Jiffy Lube on Main St in Las Cruces, NM. I took my van in to get an O2 sensor replaced. They replaced the wrong O2 sensor. Took my van back in, they noticed the mistake. But instead of making it right free of charge, they wanted to charge me for a SECOND O2 sensor and labor. Talked to the manager AND the district manager; they both told me to kick rocks. I filed a complaint with corporate. We’ll see what happens. Been giving Jiffy Lube my business for 20 years. Never again.

Visited jiffy lube location on 12 and Valencia for oil change. Got home and all the oil poured out into my driveway. Called them to inform what happ, got stranded, had to get car towed to them. They neglected to do their job right and failed to install new oil filter, and they didn't screw it on right! Could have severely blew my daughter's engine or did major damage! Never ever taking my cars there again! General manager named Xavier was unprofessional, showed no compassion nor did he ever apologize! When I demanded a refund he said to me "why should I give a refund if you have our oil and our filter in your car?" Wow!!!!!!first off you never changed the filter and all the oil spilled out onto my driveway which stained it!!! Have pictures to prove that filter was not installed correctly! Crappy service!

Jiffy Lube has been known to use cheap filters, inexperienced staff, and to take short cuts to blast out as many vehicles as possible. Combine this with low fluid levels after service is complete and rude, short fused staff, you should find another business to service your vehicles.

My wife took her car for an oil change at Stratford CT location and they seemed confused and unorganized while they tended to her vehicle. She documented her bad experience with they customer review portal. Fast forward a week later, her car stalls, we have it towed to the dealer only to find out jiffy lube had not secured the drain plug, oil leaked out and engine was no longer any good. We filed a claim with jiffy lube corporate office and initially we were told that they apologize and they want to "make it right". They send reps to the dealer to inspect vehicle and take photos for claim. After not responding to calls and emails for a week, we were notified end of business on a Friday that they essentially accept no fault or liability and would not compensate for damage done.