Find a local Jiffy Lube for car maintenance & servicing. From oil changes to tire rotations, the Jiffy Lube® highly trained technicians help keep you out of the repair shop and on the road.
Jiffy Lube (jiffylube.com) has 227 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Showing 146 reviews with 1 star · Clear filters
Michael D.
charged me for 2 consecutive times a license plate light. Finally noticed it wasn't working. Went back the next day after they replaced it again. When they were done it magically worked. I don't think they ever put the bulb in to begin with. Cost me $17 twice.
Cathy P.
I went to Jiffy Lube in round rock and university this morning and I took my business elsewhere because i heard the manager saying negative things about another employee about his mental health like bipolar. I have a child who suffers from that and that’s disrespectful. No one wants their personal information shouted out for everyone to hear that.
DeIvory H.
The service was fast and quick. The workers were polite and courteous..However I paid $250 to get my air conditioning serviced and 1 day later it's blowing hot air.. I took my car back to them and the man brings out a paper and says " I'm sorry that I didn't give you this the first day when you paid"..The paper basically said that if the air didn't work that I would have to pay more money to get more work done.. I WAS LIKE WHAT??,, WHY DIDN'T YOU TELL ME ABOUT THIS? HE SAID "I'm sorry". He said we will work on it some more". I waited over an hour for them to work on it. He said" it's fixed". I went home The next day I went to work early in the morning so I didn't need air conditioning..I didn't turn it on. By the time I got off work it was hot! I turned it on and 10 minutes later my car started spewing gray smoke from under the hood! I call the fire department and they came to 38th and Washington Blvd and pushed it out of the street. They told me to not drive it. I paid $183 to have it towed home. I called them and they gave me Chris Christensen phone number. He called me back and said that they would refund my money and to take it to another Jiffy Lube. I tool it to another Jiffy lube. The mechanic that tore my car up came to the second location and lied and said that he didn't do nothing wrong. I was told that they would get to the bottom of it. I rented a car and 3 days later my car is still sitting at the second Jiffy lube UNTOUCHED! I stopped by to check on my car and the manager apologized to me for not working on my car. He said that Chris Christensen called up there and told him to lift my hood and take UNAUTHORIZED photos of my engine. Chris Christensen never asked my permission to photograph my property! The manager told me that Chris Christensen said.." Where going to send it to another shop to investigate what is wrong ". That's a huge lie..How can he be investigating what's wrong when my car has been sitting UNTOUCHED for 3 days...Yet I'm still paying for a rental car!!! Warning!!!!!! Stay Away from Jiffy lube that is owned by Steve and Jennifer Sanners!!! They had incompetent people work on my vehicle!!! WARNING!!!! DONT PATRONIZE THEM!!! CHRIS CHRISTENSEN doesn’t have the customer service skills to respond to my calls! He gets other people to respond! Stay Away!!! PLEASE STAY AWAY!!! THEY WILL RIP YOU OFF!!! DON'T BE FOOLED BY THE REPLY!!! THEY MESSED UP MY VECHICLE!!! IM TAKING THEM TO COURT!!! THEY HAVE NO ACCOUNTABILITY!!!
Nonus E.
Crappy job. After getting oil change from them, they started selling me other services that I don't need. My car airconditioning was fine until I brought my car to them. Everytime they touched my car, problem of my car accumulates. So I stop taking my car to them. They hired unprofessional crew and detoriorate cars. I wont go back there anymore.
Laura G.
They did $400 worth of damage by failing to property reinstall the engine cover/mud guard. It came loose and dragged on the ground and needs to be replaced. It's impossible to speak to a human being except for the manager of the store, who isn't empowered to do anything. About to drag them into small claims court, which I don't have the time or energy to do, but I'm so mad I'm going to do it anyway.
Mark J.
Went to Jiffy Lube again after 3000 miles like usual. Was told oil change was complete. Paid the man at the desk got in my truck and less than a half mile down the road. My hood blew up and slammed against my windshield. Now Jiffy Lube is saying that they are not going to do anything about it so I have no choice but to contact an attorney. Obviously, the kid that was working there did not check the hood to make sure it was latched and sent me on my way only to almost injure me and other drivers.
M M.
SCAMMERS!!!!!!!!!!!!!!!!!!
Ray M.
A regular oil change for a 4 cyl. auto has become overpriced and the people working lie about the work. I should have learned the first time when they broke my glove a box a few years back and never replace it. Worthless, this was the last time I used these people who over charge for a lousy service