Jewelry Seven Reviews | Read Customer Reviews of jewelryseven.com

Jewelry Seven Reviews | Read Customer Reviews of jewelryseven.com

Jewelry Seven reviews

34 approved reviews, newest moderated first

Laura B.
Mar 16, 2026
A terrible company who do not care…
A terrible company who do not care about their customers. I baught a necklace - tarnished within 2 weeks without being exposed to water, perfume or whatever they are trying to tell me I’ve done? I had to chase for help and told no help, refund or replacement for a poor quality item! AVOID THIS COMPANY!!!
Response from Jewelry SevenMar 26, 2026
We’re sorry to hear about your experience. All cases are carefully reviewed by our quality department, and based on their assessment, the condition reported was consistent with wear after use rather than a manufacturing defect. For this reason, the resolution provided was aligned with our policy. We understand this may not be the outcome you were hoping for, but we do take every claim seriously and investigate each case before responding. If you would like us to take another look, you’re welcome to contact us again at [email protected] with additional details or images.
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KokoLB
Mar 12, 2026
DO NOT ORDER - AWFUL SERVICE!
I placed an order on February 14th, payment was taken the next day. Parcel was scanned into delivery courier in the UK on February 28th. Since then ZILCH. The courier company have told me that they cannot locate my parcel (name of company and email are available) but the vendor has been totally useless. Keeps playing for time. This was an 18th birthday present!
Response from Jewelry SevenMar 26, 2026
We’re really sorry to hear about your experience, especially considering this was meant to be a special birthday gift. To properly investigate your case and provide you with a solution as quickly as possible, we kindly ask you to contact us directly with your order number. Please email us at [email protected] , and our team will: -Review the shipment status with our logistics department -Check the situation with the courier -Provide you with the appropriate resolution (replacement or refund if applicable) We’re here to help and will make sure your case is handled as a priority once we receive your details.
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Alexandra D.
Mar 8, 2026
Do not order from here
Do not order from here. I placed an order back 18th of February and still not received!! It says it was dispatched the day after but clearly not. The tracking info isn’t updating for it. I spoke to the team on Facebook who just kept telling me I’ve got to wait. Don’t waste your money or time, go with a different company that will actually give you your goods.
Response from Jewelry SevenMar 8, 2026
We would like to clarify that all the tracking information and shipment details were provided to you, and our team responded to your messages when you contacted us. The delivery timeframes are also clearly explained in our shipping policy, including the estimated transit times for international deliveries. According to the order date you mentioned (18th February), your parcel is still within the normal delivery timeframe stated in our shipping policy. International shipments can take several business days to arrive depending on the courier and the final delivery network. We are sorry if the delivery time was not what you expected, but this information is available before completing a purchase on our website.
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KT
Mar 7, 2026
I waited weeks for my necklace and the…
I waited weeks for my necklace and the customer service mentioned to contact my carrier or ask your neighbors. My shipment was never shipped the seller gave me a tracking number for USPS which does not exist. The 3rd letter always start with an R for USPS. I even attempted to delete the H to an R and USPS tracking for this number I put in, Cannot be located! Their Fraud!!!!!! Refund me my money asap!!!
Response from Jewelry SevenMar 8, 2026
Thank you for your message. In order for us to review your case and check the status of the shipment, we kindly ask that you provide your order number or the tracking number associated with your purchase. This will allow our team to investigate the matter with the logistics provider and give you an accurate update. Once we receive your order details, we will be happy to look into the situation and assist you further.
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Alexander W.
Mar 6, 2026
100% a scam
100% a scam Only refunded me because I opened a case with paypal it seems they take your money and then pretend your items are being dispatched the tracking number is the same for everybody
Response from Jewelry SevenMar 8, 2026
We are sorry to read your comment, however we would like to clarify the situation. We have been in contact with you throughout the entire process and responded to your messages at all times. The refund was issued once we received confirmation from the logistics team that your parcel had been lost in transit. Our intention has always been to resolve the situation correctly and ensure you were refunded once the issue with the carrier was confirmed. For this reason, we kindly ask that inaccurate statements about our service are not shared, as we handled your case according to the information provided by the courier and ensured the matter was resolved.
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karen P.
Mar 6, 2026
The address is england yet ship's from…
The address is england yet ship's from Chinese first red flag nearly £50 spent on Chinese tat no tracking available wish I had never purchased to be fooled by false reviews and the fact they ate based in England!!! Probably cheaper ono temu !! Not impressed Response to your comment No it does NOT state shipped from China anywhere on your website or policy It also states 5 working days for delivery from the day dispatched which is false Still no item, no replacement or refund been weeks now Further update Customer support telling lies which i have proven to be false with tracking screnshots.... still no refund and refuse to take responsibility or acknowledge missing parcel. Said my parcel is moving throughout the system .... tracking stopped on the 9th !! Said delivery can take ip to 14 days its bern past 14 days, customer service laura gomez spins alot of lies and is rude
Response from Jewelry SevenMar 8, 2026
We’re sorry to hear that you feel disappointed with your experience. We would like to clarify that your order was shipped and provided with a valid tracking number, and we have been available to assist customers at every stage of the delivery process. International fulfilment is clearly explained in our shipping policy, including the estimated delivery times and how parcels are transported through our logistics network. If a parcel experiences delays or issues in transit, we always work with the courier to investigate and provide the appropriate resolution for our customers. Our goal is always to ensure customers receive their orders or a fair resolution when a shipping issue occurs. If you still need assistance with your order, please contact our support team and we will be happy to help.
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Stephen S.
Mar 4, 2026
Bought bangle for partner with free…
Bought bangle for partner with free necklace within 2 weeks both items clasp snapped whilst wearing very poorly manufactured contacted company who refused to replace items took 5 days for response AVOID AT ALL COST Don’t waste your money
Response from Jewelry SevenMar 5, 2026
We’re sorry to read this and that you feel disappointed with your experience. When your order was delivered, the items were confirmed to be received in good and functional condition. From the information provided, the damage occurred while the jewellery was being worn and pulled against clothing, which unfortunately is considered accidental damage rather than a manufacturing defect. For this reason, it is not covered under our warranty policy. Our warranty applies to faults present upon delivery, not damage caused during use.
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Louis
Mar 2, 2026
SCAM ALERT!! Honestly wish I’d never never order…
Honestly wish I’d never never order from them! The whole thing feels dodgy the thousand reviews on the site don’t seem genuine at all. Customer service is practically non-existent. Proper frustrating. The product itself is cheap as chips and nothing like what was advertised. Feels low quality and not worth the money at all. Delivery also took absolutely ages with barely any updates. In the end I had to raise a case with my bank just to sort it out, which says it all really.
Response from Jewelry SevenMar 4, 2026
We’re genuinely sorry to read this and that your experience has left you feeling this way. That is never what we want for any customer. We would really like the opportunity to look into this properly and resolve it for you. If you could please provide your order number, we will review: -The delivery timeline and tracking history -The product received versus the item ordered -All previous correspondence If you are dissatisfied with the product, you are entitled to return it in line with our Refund Policy, and we will process the refund once received and inspected. Please share your order number so we can assist you properly.
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