The Jewelry ExchangeReviews of jewelryexchange.com

Found a three stone anniversary ring for my wife for a great price of $899 not including tax and ring sizing. After entering all my payment and shipping information, I clicked the purchase button and the cost had nearly doubled. They attributed it to a typo on the website. In the interim, a comparable ring for about the same price at a brick and mortar store down the street had been sold so I'm left with nothing.

I am very happy with my experience at Jewelry Exchange. My salesperson, Jordan, helped me pick the perfect anniversary band. After explaining what I wanted he shared great options until I found exactly what I wanted. Excellent customer service.

Absolutely terrible wanted a refund they said no way just an exchange, but didn’t mention that at the time of purchase really felt taken advantage of like all the other reviews buyer beware go somewhere else terrible😡😡😡don’t ever shop here

Buyer beware! Don't buy, trust me. I ordered a yellow gold diamond ring (I never buy on-line, but did this time), they sent me a white gold ring. I ordered a SI 1 grade ring, they sent me a I 2 ring. The diamond is cloudy and not brilliant and clear like I was told by a CS Agent who I trust and spent 1 hour on the phone with him. I called to discuss the disappointment and they took no accountability. They did say I can return and get it replaced but I'd have to pay shipping and they'd have to build the ring. I need it by a certain date and no matter what I do, they won't meet the time line. The ring looks cheap after spending $3000.00. If I could rate them a "0", I would. Don't waste your time or money. Definitely, don't buy via the internet. Even with my issues, I can't return the ring at one of their stores. Inconvenient and horrible experience. THEY AREN'T HONEST! QUALITY IS POOR!!

They do not sell quality diamonds they sold me a qr colored stone QR doesn’t even qualify as a diamond and they don’t refund they tell you they will sell you a better diamond of course extra money! I’ll eat the loss they are not honest people you do not get quality diamonds there! Look up QR colored diamonds worthless!

oh my goodness you are doing amazing.

It’s true you have to be very careful dealing with them. They sell flawed diamonds at cheaper prices than the leading local diamond stores. All that said you can get basically a large diamond for a good price

I really, don't want someone to make a similar mistake. I bought my wife's wedding set at the jewelry exchange in Norristown. My first big jewelry purchase ever...Really the WORST financial decision I have made. I carefully selected the diamonds and the settings. I listened to the promises the manager made me, I looked at their EGL appraisal of the diamonds, and made the purchase after haggling i received about $800 off the sticker price. I thought I did pretty good. After we got married, I wanted to make sure my $8500 (I was not a rich guy, was $9300) Investment was protected so I opted to add a rider to our insurance. They demand an appraisal, so I offered the EGL cert it comes with, but they stated they only accept real appraisals. Unknown to me, EGL certs are not real... go figure. So i got my first real appraisal and it was for $4100. I was thinking BS! I went and got two other real appraisals and they were $4000, and $3950 from reputable appraisers in the industry. They are appraisers recognized by the insurance industry. Their real appraisals are accepted by the most stringent for the accuracy of their appraisals. I did not tell either about the appraisal before them. After each completed their examination, I showed each appraiser the EGL cert of value, and they also replied, they're not real. Understand that the appraisals are what it should cost to buy a new set at full retail price! The truth is the value of their diamonds and rings at full retail replacement value, is half what they charge. That's very bad compared to most any other jewelry store , not in an alley!!! So bottom line is they're charging you twice what the industry charges for the same thing. And when I brought them back to the jewelry exchange and demanded restitution, they simply said, "ohh sorry, all sales are final. Its in the contract you signed. " but they offered me a STORE CREDIT of $2500 towards the purchase of something else, if I wanted to return them! ($6000 less than I paid) *Before you buy , do research about the BS "appraisals" (certs) these corrupt stores offer, and buy from a real jewelry store, not used car salespeople in cheap suits. Now i go to a local, family owned store that every appraisal matches or exceeds the price I paid. I hope you find a reputable jewelry store. It should be a happy and wonderful experience, even after your purchase.