The Jewelry ExchangeReviews of jewelryexchange.com

Ordered a ring for Christmas on the 8 of December it is now the 22 and still no answer on when it will ship. Was told by the website it would ship the18 . Called several times and had to wait for a hour to even talk to someone. I will never be a repeat customer with this company

went in and had Mason F help me, I had so many questions and they were able to assist me and guide me in the right direction

I'll probably do business with them again. My wife is happy with her pear-shaped diamond ring.

I paid 1100$ for a ring that I never got! When I brought to their attention they told me they would “look into it” are you kidding me 1100$ very unprofessional and overpriced

Bought a diamond solitaire ring for my wife before Christmas. Ring was delivered and wife was happy. Last weekend, wife was sweeping at home and the diamond fell out of the ring. Called The Jewelry Exchange, told them what happened and that we have the diamond but would like it reset ( came with 1 year warranty supposedly). Spoke to a representative on the phone on April 3, 2025 and was advised that i would have to ship the ring to them at my cost and once they received it they would determine if it was covered under warranty. At that point, I said how could it not be covered, you made the ring and month later the stone fell out. Why do i have to pay for return shipping when you made a defective product. I then ended the conversation letting them know I was not happy (like they care) and that I would take the ring to a local jeweler for repairs. Just Beware, the rings on the website all look real nice but are made poorly.

I purchased a ring from The Jewelry Exchange that did not match the description or my expectations. I returned it within the allowed timeframe per their return policy, yet I never received my refund. To resolve the situation, I found another item to exchange it for, but despite reaching out multiple times, I never heard back from them. It’s extremely frustrating that they not only kept my money but also failed to respond to my request for an exchange. This lack of accountability and poor customer service is unacceptable. If a company has a return policy, they should honor it. I cannot recommend The Jewelry Exchange to anyone.

Husband bought a Christmas gift at the very last second. Was not what my daughter told him I wanted. Went to exchange it, they had nothing. A tennis bracelet. Mine was not a tennis bracelet and they told him it was. Went in two weeks ago to exchange it. Told they us they would order in what I wanted. They still have not and trying to exchange for the one they had two weeks ago. Almost a carat less. They only have a 30 day refund policy. NO refunds. Customer service was horrible. Never go there. Will contacting the local news channel on them. I asked for the the proof of carats and quality and the lady there tells me it would cost $500 a diamond to get that. Costco even gives you that. In writing. Biggest scam jewelry store I ever saw.

Ivonne had absolutely great customer service, she was extremely patient and knowledgeable. We have bought several items from them and service has been awesome