mike F.
Bought a diamond solitaire ring for my…
Bought a diamond solitaire ring for my wife before Christmas. Ring was delivered and wife was happy. Last weekend, wife was sweeping at home and the diamond fell out of the ring. Called The Jewelry Exchange, told them what happened and that we have the diamond but would like it reset ( came with 1 year warranty supposedly). Spoke to a representative on the phone on April 3, 2025 and was advised that i would have to ship the ring to them at my cost and once they received it they would determine if it was covered under warranty. At that point, I said how could it not be covered, you made the ring and month later the stone fell out. Why do i have to pay for return shipping when you made a defective product. I then ended the conversation letting them know I was not happy (like they care) and that I would take the ring to a local jeweler for repairs. Just Beware, the rings on the website all look real nice but are made poorly.