Jewel-OscoReviews of jewelosco.com

My shopping experience has just gotten worse and worse. Sales where I have to buy multiple items do not sit well with me. It is not one free when the price for one actually equals the price of two! I have a horrible time with these online coupons and now you stick in these e-coupons that I have to buy the item and pick up that day. Will it not be in the store tomorrow?! I have a hard enough time with the other ones and I am not getting into online ordering. Fresh meat counter could also use a number system . Don’t like all the self check outs. I think customers should get a discount on their purchase if they are doing the checking out themselves.

What went wrong? I used to remember when I would go to Jewel osco the prices were like that of the local H-E-B here in Texas but to my shopping surprise all thanks to the economy being garbage like it is and inflation those prices went completely up so much in fact I even had to exit the store and I was on a visit while in Chicago.

Absolutely the worst produce and virtually no customer service from most employees. Everybody opts for the self checkouts in Chicago because the employees are so dismissive & rude. I spotted a shoplifter at store 3514 in Chicago and told the manager; He and 4 Jewel employees stood and watch the shoplifter go up and down the aisles filling suitcases with stolen merchandise. I asked if they would call the police and they said "Jewel managment tells us to do nothing when there's a shopllifter." It was frightening for us customers that the staff would stand by idly and let people shoplift. The cashiers said they do not have store security. This is the store where someone was killed by Jewel staff during the pandemic!

I an constantly receiving damaged goods that are delivered. I am a Fresh Pass member, but, that has no bearing on the lack of quality items delivered to my home. 12/31/2023 I received cake slices turned upside down in the delivery gag, frosting was sliding off. Onion delivered was very soft. Upon cutting the onion with a knife, the onion was rotten inside. Deans dip was delivered with the sides crushed in as though the container was punched. Seal was broken. I do not order meat anymore from Jewel, as the meat has always expired. The worse was just received on a recent delivery. The meat was 10 days old, slimy and stinky. Meat has never been fresh. Produce ranks the same, always very poor quality. Most products I use are always out of stock ( one for over a year, others for a few months. Poor ordering/stocking employees) My loyalty to Jewel goes back to the 50's (my parents always shopped there) From the 60's when I started shopping there on my own. Long time customer. but, have been totally disgusted with Jewel for the past 4 years.

If I could give zero stars I would.. I was a freshpass member which means zero delivery charge, whenever I placed an order they would attempt to charge me a delivery fee & a miscellaneous $5 fee, all of my items where ebt eligible. When I called/chat on numerous attempts to place an order I received false information, representatives would not assist if a receipt was generated. I informed Jimuel that my original form of payment was charged & sent in a screenshot to show that the payment was deducted, he basically said that I was a liar, that they did not charge me. (Because of him I will never do any business with Jewels-Osco again). Jewels will charge your card unauthorized/ miscellaneous fees and the representatives will state that they will reverse the fees once it goes through & attempt to get you to switch cards so they can withdraw the unauthorized amount.. Worse experience ever.

I am regularly shopping from what used to be my favorite store, now shopping for me been struggles looking for items, since jewel head office decided to cut most of food that most Americans shop for!! instead been replaced with Middle Eastern product!! most of Middle Eastern shops from their own trusts stores !! Is it fair to cut most of our favorite products that we used to get and make more and more spots for certain people which you will not make money but instead you will lose real customers , if you knew how unsanitary having halal meat in a store you would stopped care it?? Sorry to say this seems the store about to close !!