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BEWARE FAKE REVIEWS - Real customer here
Please be VERY careful dealing with this company. The way they handle things is very unprofessional. You'll see below you many positive reviews but you can be sure those have been planted by the company itself. After my own situation with JewelOcean I did an extensive web search and saw the same thing over and over: false positive reviews and here and there real complaints from real customers. I ordered a necklace early January this year. After over two weeks of silence from the company (no shipping receipt, no UPS tracking number, etc) I had to personally call them to ask what was up. Turns out they hadn't even shipped it because of "bad weather". Later I get an email saying according to USPS my package has been lost. I called again and asked for an explanation, and they said "according to my tracking number, the package is untraceable). I ask for the tracking number to check myself, and the guy gets audibly flustered and starts snapping back at me, changing his story to "USPS never shipped your package so there is no tracking number". Everything about this company is super super sketchy, from the Indian guy who always seems to answer my phone calls to the unprofessional emails they send, to the generic positive reviews they seem to get on every site. Just don't order from them, please. Trust me. PS. I never ended up getting that necklace. There goes a planned birthday present.