JetblacktransportationReviews of jetblacktransportation.com

Booked before we travelled to New York. Driver was in regular contact and car was very clean & comfortable. Very handy having tolls & gratuity included in the price as this makes things easier after a long flight. Highly recommend & may use again for our return journey (Confirmation number 33699)

Perfect team

Hours before my reservation, I received the driver's contact information. This was terrific! I also received a notification that the driver was in route to the pick up spot. Everything was very professional, and I never had to worry. I appreciated that jet black insisted on having my flight info and made sure everything was done smoothly.

Terrible car company. Do not use JetBlack Transportation. We waited to get picked up at MetLife Stadium for more than 90 minutes and the driver never arrived. He kept texting me telling us to walk to various lots but then he wasn't there when we arrived, and said he was told to move. For some reason, he would not go to the official pick-up lot where the Stadium signs said for cars to pick up and instead he kept telling us to walk to other lots. It was freezing cold and after midnight, but we were being so patient with him and went to all the lots he told us to go to. Then after we walked for more than a mile around the stadium for more than 90 minutes, he said his office canceled the ride so he wasn't coming after all! So we had to call a Lyft at 1am, which luckily to find us in only 6 minutes since that driver went to the actual pick-up lot where cars were allowed in and where all the signs said to go. THEN, the Worst part, the company has the gall to bill me for the ride anyway. I wasn't going to bother reviewing them, but then they lied to AmEx and claimed that I no-showed the ride when I have dozens of text messages from both the driver and their office that night showing that they are lying. They responded to my google review claiming that they had refunded me, but after AmEx decided in my favor, they charged my card again! They are just plain dishonest. JetBlack is a scam. For all I know, they never even sent a driver to us. They make you send them an email ahead of time authorizing them to charge your credit card, and they sent that email to AmEx to claim that I had approved the charge despite not getting the ride I had hired them for. Do NOT use Jet Black. They will not show up and will charge you anyway!

The pick up was an absolute nightmare. I received an e-mail stating your driver is on route and phone him. It took us one hour and 40 minutes to get through New York (JFK) passport control. We then received a call from the 'The Limousine Company' asking "where are we were and can I phone the driver as he can not accept international calls". Which is did, but it was utter confusion between the head office, the driver, and us. We eventually found the driver who was not happy and very rude, it made a very poor start to our trip to New York. So...so...rude. This was made worse as i was informed that i would be charged for 'waiting'. Please note: I booked transportation for 6 adults and 6 cases (2 adults dropped out), and we still struggled to get everything in to the vehicle. The driver was very rude and did not speak to us for our drive to our hotel (Park Central). It was easier, quicker, and better all round to book the return trip via the Yellow Cab, a flat rate (cheaper) with a driver you provided good conversation and a smile. Recommendation: Your drivers should phone the customer, provide a detailed kerbside location for pickup, example - outside terminal 8 at pick up C in 20 minutes. And finally, treat your pickups like customers should be treated, with a smile, respect and courtesy. It was a horrible start to our trip to New York.

I was able to get a ride with my family and cancelled on 48 hours ahead of my ride and these people charged me 30$. They then blamed me for not being aware of their cancellation fee! I have NEVER heard of a car service charging a cancellation fee unless the ride was canceled within 24 hours. I’ll never use this company and I recommend you don’t either

Tuergan, our driver, was fantastic. He was very helpful with our very heavy luggage, polite, kind and very communicative prior to pick. The agency was very professional and kept us informed and was easily reachable. The SUV was clean,comfortable and a quality ride. We would highly recommend them.

Great experience and well worth it. Car was on time, helpful with luggage and van was clean.