JetblacktransportationReviews of jetblacktransportation.com

The pick up was an absolute nightmare. I received an e-mail stating your driver is on route and phone him. It took us one hour and 40 minutes to get through New York (JFK) passport control. We then received a call from the 'The Limousine Company' asking "where are we were and can I phone the driver as he can not accept international calls". Which is did, but it was utter confusion between the head office, the driver, and us. We eventually found the driver who was not happy and very rude, it made a very poor start to our trip to New York. So...so...rude. This was made worse as i was informed that i would be charged for 'waiting'. Please note: I booked transportation for 6 adults and 6 cases (2 adults dropped out), and we still struggled to get everything in to the vehicle. The driver was very rude and did not speak to us for our drive to our hotel (Park Central). It was easier, quicker, and better all round to book the return trip via the Yellow Cab, a flat rate (cheaper) with a driver you provided good conversation and a smile. Recommendation: Your drivers should phone the customer, provide a detailed kerbside location for pickup, example - outside terminal 8 at pick up C in 20 minutes. And finally, treat your pickups like customers should be treated, with a smile, respect and courtesy. It was a horrible start to our trip to New York.

Arrived and called driver only to receive voicemail. Waited, no response called company. Waited for next available agent for several minutes then told to leave message. Called driver again and left 2nd message. Driver called another several minutes later and said he would be right there. After another ten minute wait he arrived. In my opinion he was disheveled, shirt half in and half out, shoelaces untied and baseball cap worn backwards. The car was clean, the steering wheel cover was a mess and even Uber offers water. His driving was acceptable. Never got a reply from the message left with the company.