Lynn B.
Trying to return a wig that was not…
Trying to return a wig that was not acceptable. The return process is anything but easy. The phone number on the website does not have voicemail set up. I reached out to them and they gave me a WhatsApp number which isn’t answered by anyone and there’s just a squeal. We have an email address, but no one answers it and there’s a timeline on when you can send your wig back. So if they don’t answer me in time and I pass their number of days, I’m stuck with a wig that’s not acceptable and won’t work for me. Their customer service is a joke. I’ve learned a great big lesson and I’ll never spend another penny with this company.
Response from jessieswig.comOct 15, 2026
Dear Lynn, Thank you for reaching out, and we sincerely apologize for the frustration and difficulty you’ve experienced with the return process. Due to the time zone difference, we were unable to take your call and respond as quickly as we’d hoped, but please rest assured that we are here and fully committed to helping you. We will absolutely guide you through returning the wig and issuing your full refund—you do not need to worry about missing any return deadlines because of this delay. We will definitely help you with it.