Michelle M.
Terrible customer services- waiting 3 weeks on my order
I placed an order of 2 wigs about 3 weeks ago, according to their website it suppose to ship within 3-5 days. Guess what, it’s been 3 weeks and still they didn’t ship it. Reached out many times to the customer service “line” on WhatsApp up and other than repeating the word dear.. they offer any help or resolution. Terrible experience. I had 2 separate orders but they choose to ship it together- even though it was order separately a couple days apart- but I guess saving shipping cost is more important than making that you fulfill your order within the time frame your promised.
Response from jessieswig.comDec 24, 2025
Hi, we are really sorry about the long wait, we will do better in the future. after you contact us for the accurate ship out date about the two wigs you ordered, we have found that one wig has been finished. we also told my factory to ship it out on Saturday, they may found the second wig also has been finished, so they ship it out together for you on Monday, we also send tracking number and the box to you after hair is shipped,we are trying to help you from the beginning. but we feel very sorry the inconvenience.




