Cassandra
BEWARE
So, I had posted the below review while I was in the midst of getting my refund, only for them to threaten to not refund me if I didn't remove my review. I removed my review and have gotten my refund after going back and forth for weeks and being lied to repeatedly. I will not be removing this review, so they'd better not ask. DO NOT purchase from this company. "I’m sick and tired of going back and forth with these people about a wig I purchased that looked NOTHING like what was shown on their website. Not only that, they cut way too much off, thinning out the density and an INSANE amount of flyaways, likely as a result of the poor cut. They have a 30 day policy (which is written in a very confusing manner, likely one of their various methods of trying to get out of refunding you) and wants to go back and forth with you every 2-3 business days about a return. I don’t want you to try to sell me another wig, I don’t want your measly $80 for a $700+ purchase and I don’t want to go back and forth with you for 30 days so you can trick me out of a refund at day 31. Don’t tell me you don’t want to refund me over a 1cent plastic bag with a number on it like you don’t know whose wig was just sent back to you. When I packaged it with the original shipping bag included. Don’t tell me you need pictures of it before I send it back when I already sent you pictures of it and you cleared me to return it! I can go on and on. Do not trust this company. Did I mention it took WEEKS for them to ship it in the first place? Contrary to what their website promised? You’re playing a dangerous game with your money if you buy something from this place. Buyer beware. I better have my refund in 2 business days like your website promises too. Absolutely obnoxious company."
Response from jessieswig.comApr 14, 2026
thank you for holding us accountable. Everything you described – product not matching photos, confusing return policy, delayed responses, conditional refunds, and threats to withhold a refund unless you deleted your review – is unacceptable. We have already: Issued a full refund of your original purchase (over $700) Banned the practice of asking customers to remove reviews in exchange for refunds As of today, JessiesWig.com has implemented a completely new return and refund policy: Refund issued within 3 business days of receiving the returned item 48-hour maximum response time for all customer service inquiries $200 penalty for any employee who requests review removal in exchange for a refund. We are not asking you to change or remove your review. We are simply apologizing and fixing what we broke. If you are open to it, we would also like to send you a replacement wig of your choice at no cost – no strings attached.




