Jersey Mike's SubsReviews of jerseymikes.com

I went to pick up a sandwich from Jersey Mike’s on 12 mile and Farmington road in Farmington Hills. This is the second time I go there. There’s nobody to wait on you is five guys standing in the back talking and nobody way and you the last time my way to 10 minutes today I waited 10 minute Cashier calling for help. Nobody came in so I walked out and I’ll never go back there again. I went to Subway no more jersey. Mike lousy service.

So disappointing , we were so happy to have a place were we can get gluten free subs( just opened in greenfield and it’s pricey) specially that we are gluten free du to health problems. But none of our orders was right, stuff missing even the ones we paid more for, we got tuna and it’s was the worst, runny. Just a mess. Never gonna go back there.

A NEW STORE CLOSE,OUR FIRST TIME TO ORDER..DID A ONLINE ORDER,BOY WHAT A TRIP THAT WAS,ORDERED, WAITED MY TIME BEFORE GOING FOR PICKUP,WAS VERY BUSY, SO PROCEEDED TO PICKUP RACK, DO NOT SEE MY ORDER,INQUIRED ABOUT ORDER BUT SEEMED AS THO I WAS IGNORED,FINALLY GOT SOME ATTENTION, ASKED ABOUT MY ORDER,?? COULD NOT FIND BY MY USING MY NAME, GAVE THEM ORDER NUMBER,STILL HAVING PROBLEMS FINDING.IN MEANTIME WALK IN ORDERS WERE TAKEN,FILLED AND OUT THE DOOR,MINE ?? STILL SEEMS LIKE ON IGNORE, FINALLY WITH HELP FROMANOTHER EMPLOYEE MINE WAS FOUND,OFFERED A FREE SODA ,NO THANKS,OFFERED FREE CHIPS , NO THANKS JUST WANT MY ORDER. FINALLY OUT THE DOOR ALMOST 1/2 HOUR PAST MY SCHEDULED P/U TIME.AT HOME WOW MINI SUB WAS JUST THAT ($7.47) GOOD BUT NOT WORTH IT,PHILLY CHEESESTEAK SUB $9 PLUS ,NOT WORTH IT! NEEDLESS TO SAY PROBABLY OUR FIRST AND LAST VISIT!! THIS ONE WAS NOT PLEASANT!

Our Sandwich was so skimpy we were very disappointed! We ordered a giant Italian to share it was so thin for 17, almost 18 dollars we were very disappointed.

Ordered on line just before 1:00 pm, arrived at the designated time which was 1:14. I finally received my food at 1:35 but while waiting, watched at least ten people, come in, order, and leave with their food before I did. I never eat at jersey Mikes and would starve before ordering from them again.

I have never experienced such poor customer service at an establishment in my life. I frequented the Jersey Mike's Store #28022 (Waugh Chapel) and the employees were obnoxiously rude, unprofessional and condescending. There are way too many young adults employed here and not busy as they were standing around talking. As I was placing my 3 orders, the employee making my subs became highly agitated that I had special requests with these sandwiches. As she was making the 1st sub, she saturated my sub with too much oil; the 2nd she added cheese when I specifically stated NO cheese; and the 3rd, I asked that NO tomato be added and the person at the register just laughed in my face and insisted that the sub was not my order since I asked for the sub to be toasted. It was quite apparent the employee did not listen fully to my requests, nor did they care that my order was accurate. Basically, they made it seem like I was a bother to come in and place my orders. I felt humiliated and not very respected as someone who could pass as any of these teens parent. The behavior they displayed is not only inexcusable, but unacceptable to the point someone should be fired. If this behavior continues, I am sure more complaints will be filed, and this store may very well get shut down.

As a first-time customer I must say the service was horrible. I downloaded the app for convenience purposes and was very disappointed that my order was not ready as promised via the text I received for my order confirmation. I stood and waited nearly 25 additional minutes and was told 2 times that my order was being prepared meanwhile I overhear another employee stating that she knew those sandwiches (My Order) had been made but must have made it into other customers orders. No sense of urgency to get my food made but continued to full fill others as they walked in. Not a good first impression at all and POOR CUSTOMER SERVICE!! I have filed 2 separate complaints with the company and have yet to be contacted by anyone, Pathetic to say the least.

Not good. out of bell peppers so I substitute cherry pepper relish.Sandwich was terrible