Jenn-AirReviews of jennair.com

we purchased a complete set of appliances from Jennair in 2017 - this included a wall over/microwave and a gas oven range. Over the past 7 years they both have shown error code -Error code F2E1 stuck shorted - year one they replaced the panel - instructions have been cut power turn it will reset - that is until now August 2025 - multiple calls no answer - chat bot offers 20% off a new one (unit is upwards of $8000) and the part is $2700 - but back ordered indefinitely - if we had done our due diligence we would have read how many of their oven units have this issue - i want to believe they would fix it and look after previous customers but here we are .......... regardless there will not be another whirlpool or Jenn air product - their customer service is sub par at best - if you can even get through their operator

Absolutely horrible experience with my JennAir stovetop. It broke within two months of normal use — and here I am a full month later, still waiting for it to be fixed. For a brand that sells itself as “luxury,” the quality and service are anything but. The appliance failed out of nowhere, customer service has been painfully slow, and every update feels like another delay. I’ve had cheaper brands last YEARS without a single issue, yet this premium-priced stovetop can’t make it past 60 days. Save your money and your sanity. I will never buy JennAir again.

I want to let everyone know that I purchased a double oven that worked fine at the beginning, but when it stopped working, I contacted the parts department. They kept delaying and postponing the part for an entire year. After all that time, I was left with no option but to throw away a machine that cost me over $7,000. This has been one of the most frustrating and disappointing experiences I’ve ever had with a company.

Terrible aftercare customer service! I spent over 10k for a panel ready fridge which was missing several parts. After several failed deliveries to the wrong address they still have not delivered the part needed to attach the panel on the fridge. Do better Jenn Air! Top price for the worst aftercare service.

I purchased a JENN AIR gas cooktop - I would highly avoid purchasing this product pr any Jenn Air product - as the product I purchased is a HUGE SAFETY CONCERN,a nd although they are aware they have done NOTHING. I reached out to Jenn AIR as I burnt my thumb due to the design issue, and they sent out an expert to review the product - their expert did a complete review, took pictures and issued a report. He clearly articulated the significant safety concerns and I know he sent the report to Jenn Air. Jenn Air to date has not reached out to me and if fact I have left messages following issuing of the report, yet they have not made an effort to reach out to me. I can only assume that Safety is not a concen to Jenn Air. I will look to upload the report issued by their expert. This should speak volumes about their guiding principles.

Bought a Jenn Air duel fuel range. Model JDS1750ML Fan (Upper fan) lasted less than 8 months. Close to impossible to get repair service to fix the problem. Really thought we bought a high end range , not so much!

Shame on Jennair. Our rather expensive cooktop came with a Melt cap, a fancy accessory that one can use to melt chocolate, etc. It was chipped, so we asked for a replacement. 6 months later it showed up, horribly packaged, and unsurprisingly more chipped than the original. Totally unacceptable under any circumstances, but especially for a company that presents itself as high end. This will be the last Jennair product we buy, or that anyone we know buys if we can help it.

Absolutely horrible. I have had my JennAir fridge for maybe 13 months. I have had it serviced at least 8 times and asked for a replacement and they told me that it isn’t their problem. Whirlpool is beyond brutal for customer service and once again my fridge’s ice has jammed again today after it being fixed 2 weeks ago. It is the same problem every time and it really is such a basic function. We had a Samsung that worked better before this fridge which says a lot about their fridges.