Jenn-AirReviews of jennair.com

Everyone I have ever known has done nothing but complain about how big of a POS Jenn-air is. My parents purchased a Jenn-air back in the early 70s and they were junk then. Skip forward to 2012 when my wife and I purchased this home with the jenn-air oven in it and this POS hasn’t worked correctly… Ever. I will never own a jenn-air again. I will cook over a F*ING fire on my patio with fart-gas before I ever purchase another jenn-air product! Maybe they’re good for the first couple of years but after that… Their temperature and time do not match up and they burn everything or it comes out raw… Your choice, your guess!

The appliance hasn't been installed yet and I am facing issues with customer service, I sincerely hope this review will help save others from falling in the same situation. Do not fall for the dark themed website, their appliances are overpriced for the workmanship and quality. My downdraft vent system (more expensive than DW+Oven combined) came with missing pieces, I called up and the lady told me it will be dispatched in 3-5 business days, I called after two weeks to be informed that nothing has been done and that I should call back again next week and they may be able to give a tracking number. The customer service people sound as if they have been woken from sleep and can do nothing other than say "sorry". They refused to send me email with tracking number or give me a firm ETA. It feels like Jenn Air is saying...."you were stupid enough to buy our product, now you follow us around because we already have your money and could care less".

We went with Jenn-Air when we updated our kitchen. What a mistake! Every product we purchased has had issues after less than 4 years. Will NEVER use Whirlpool products again

We have a double oven that is less than 4 years old. We haven’t been able to turn it on and use it for 4 mouth’s now. Customer service is nice and all, however JennAir is unable to contact the correct “second party” appliance repair provider to fix the oven. Also JennAir side-by-side freezer and refrigerator lights continue to fail and not work. Repair providers have been here countless times trying to address this issue as well. Can’t say I would recommend these products to a friend or family member.

What a terrible experience... they are supposed to be super premium... appliance fails after 4 years... I call up service... they are nice and courteous... but can't set up a service appointment for me... and ask me to call a servicer myself.. AND she wished me the best of luck!!!