Jenn-AirReviews of jennair.com

We bought a home built in 2017 with Jenn Air appliances already installed. The home was first sold 2018, and we moved in 2021. The microwave was not working when before we even moved in. After looking at some reviews it seems to be software issues. The dishwasher sliding rack has already broke. We don't use the dishwasher as much, but that seems to be a problem with their dishwashers. I have the choice to repair for $400, but I think I will purchase a new one and a different brand.

Beware of incorrect installation specs in your manual when building your kitchen around these appliances. Purchased Jenn-Air EVERYTHING because that's what Best Buy sold me on... Our cabinet makers used their manual guide posted on their website to build the built-in cabinet... Jenn-Air is SO negligent that their manual has the wrong information posted so the fridge will stick out rather than being flush. Customer service emailed me a document with the correct information and told me the fridge will still work. Of course it will work, but I didn't spend 12k on a fridge and 50k on a custom kitchen to have a built in fridge that sticks out. The manual has the wrong information - if this is just the beginning of my experience with Jenn-Air, I'm ready to send EVERYTHING back to Best Buy. The customer service rep is escalating my issue - will see what happens. If you have purchased a built-in, do not go by what the manual says, the depth MUST be 25"

Buyer beware Jenn Air is not standing behind their appliances I am having a software issue with my microwave oven wall unit that many others are also having The new part is over 1,000 dollar plus labor and if you are not w/i the 2 yr warranty period they will not cover it It is a faulty software system that many other Jenn Air customers are experiencing and they are not standing behind their appliances! If you want to spend more for a Jenn Air because you feel you are getting a high end appliance beware You are not and they will not stand behind their faulty system!

By far the worse experience. Will never recommend or buy Jenn Air again. We have the Jenn Air Oven/Microwave Combo Model JMW2430IM02…we have had it since December 2019 and it’s already not working. Supposedly we have to change a panel that no one can find…our last oven lasted 15 years with zero problems and cost 10 times less. Jenn-Air is a joke. I have searched the web and my issue is very common with these units.

I bought a Jenn air downdraft cooktop January 27 2021 and the top cracked from one side to the other. nothing was dropped on it. Now I find out there are no replacement parts available and the top has been discontinued. Don't waste your time or money on Jennair 2500.00 for a cooktop that cant be fixed. UPDATE jennair customer service contacted me and corrected Best Buy by telling me Jennair has a 2 year warranty. A tech is being sent to my house and part has been ordered. I will keep you updated

The LED lights went out in my almost new barely used refrigerator . I contacted them and they said it shouldn’t have happened so they would give me the parts for free. I was confused but had no choice but to pay $196.58 labor cost. Fast forward a couple of months and they are now acknowledging that the cause was a defect and covering the parts and labor as would happen in any recall. I contacted them to get reimbursed for the labor. I was put on hols for awhile and then told they would not cover it. This is a terrible response and the appliances are very expensive will never buy or recommend thier products

I wish I could put minus 5 stars. We've had nothing but problems w/ the in wall microwave/oven combination and also our dishwasher. The panel on the microwave/oven needed reset every other week by turning the breaker off. Now that doesn't work. It is three years old. The dishwasher welds broke on the sliding tray. Welds should not break after 2 years of limited use. We're an empty nest and this equipment gets used a a couple times a week.

If I could give less than 1 star, I would. We built our home in 2017, and decided to go with all Jenn Air appliances in the kitchen. Within the first year we needed to have 3 of the 5 appliances serviced (the double ovens twice!) The ovens decided to stop working again... just over 5 years after the original purchase date. After calling customer service and expressing my disdain (nicely) I was basically told to have a nice day and call the local repair service... which now know us by name... they came and told us that we needed to replace the same part that has been replaced 3 times before.... with a 6 week wait for the delivery of the part. So I called customer service back and was originally told that I needed to go through the repair company and there was nothing else they could do because they were outside of warranty. Really??? 5 years and we have had to replace the SAME PART 4 times!!!! And of course it is the most expensive part... short story long, I asked to speak to a supervisor and after an extremely long hold time, they came back to say that they did some research and they can try to locate the part "sooner" and have it delivered to me at no charge. Oh, magically it is at no charge??? And sooner means that they will look for the part for 4 weeks and if they are unable to locate it, they will call me about an alternative solution... really??? 4 weeks I can wait to see if maybe they can find a replacement??? It is ridiculous... if I wanted disposable appliances I would have bought GE... as a matter of fact, we had better luck with the middle of the road GE appliances we had at our old house. I WILL NEVER BUY JENN AIR EVER AGAIN! I am extremely disappointed and will make sure everyone I talk to knows the terrible quality of their products and customer service this company offers.