Jenn-AirReviews of jennair.com

We bought a Jenn-Air slide in range in 2019. 2 years later the key pad goes out, luckily, resetting worked the first time since I have Thanksgiving in the oven. We and the appliance store we bought it from were surprised that the keypad only had a one year warranty. We replaced it for $700. That one didn't fit correctly so we got another one which worked for exactly 13 months, sorry no warranty. I guess I will just schedule a yearly replacement before the warranty is up.

Whomever Jennair uses for installations in Lafayette Ca they are AWFUL. We purchased $60,000+ worth of kitchen appliances for a remodel and 5 of 6 items have had to be re-installed because it was done lazily on the original installation. What a joke.

Jenn-air double wall oven code f2e1 comes back everyday. Sometimes turning off power works, control touch pad not available. Many people are cleaning controller connections but no luck yet, don’t buy Jenn-Air appliances.

replaced the old jen air stove and cooktop ( to gaz ) they had been fine untill stove was finished after 25 yrs , spent over $6000 for both and after 4 yrs stove does not work control pannel seems to be fried sept 2022 , technicien comes in oct 2022 , cant find serial number because burnt off ( jen air put serial number where it can be burnned ) orders part and is installed in january 2023 , cost around $1400 jen aire paid around $550 after i complained that it does not make sense that it breaks , then i sent mise en demeure now they are ready to reimburse almost everything except $149 and also the glass is filthy because there is a defect and they know about it i was told by technicien not to turn light on i wont see it , so i will be going to court and asking for a full reimbursement of stove because if after 4 yrs this is how i am treated as a customer i am not interested in having a terrible product that breaks down and has many defects , the staff at jen air should be ashamed to work for a company like this , edmond mara( a higher up ) would not fix the problem as other people at jen air wouldnt either and where i bought it jc perrault in quebec . imagine for $149 and replacing my glass which cost around $200 - $300 we will go to court , i am a little annoyed and peeved , dont need these kind of problems in life Edmond could have solved this easily , we will let a judge decide now , and i know the laws in quebec , they will pay alot more !!!!

How can a company making premium customer appliances NOT stock spare parts for them? Specifically, for a "Pro Kitchen Hood" (JXT9048CDP) no light socket nor bulbs are available anymore. Do they seriously want customers to replace such things every 15 years, because the lightbulbs burned off???

Don’t ever buy Jenn Air. You’re just paying for the name. The oven temperature has never worked right despite several adjustments. The cook top burners are awful. The flame all of a sudden adjusts itself and becomes larger causing food to burn. The knobs are also very finicky. If you just stand close to them, the flame changes to higher. I Put in a service call to get my cook top fixed. Got a confirmation email that service person would come 3/13/2023 between 8am and 4pm. No one showed up. Called Jenn Air this morning and was advised that service date had been changed to 3/15/23. I never got a call or an email to advise me of the the change. Very POOR service. Thoroughly disappointed. I previously had Kitchen Aid appliances and had the same issues. I thought upgrading to Jenn Air would be better but no such luck .

BOUGHT A HIGH END JENNAIR WALL OVEN/MICROWAVE COMBO, REFRIGERATOR, AND RANGE IN 2018 WORKED WELL UNTIL LAST FALL 2022 WHEN BOTH THE REFRIGERATOR WHICH ALSO WAS JENNAIR BROKE BUT LUCKILY MY APPLIANCE MAN DID FIX BUT HAD TO DO IT ON THE PHONE WITH A JENNAIR TECHNICIAN. HOWEVER THE WALL OVEN/COMBO TOUCH PANEL WENT. IT HAD TO BE ORDERED WELL WE ARE STILL WAITING! WE ARE GETTING THE SAME RUN AROUND LIKE EVERYONE ELSE ON HERE FROM THE CUSTOMER SERVICE DEPARTMENT! THEY CAN'T FIND THE PART THEN THEY HAVE THE PART BUT DO NOT HAVE SOMEONE TO PUT THE PIECES TOGETHER! WHAT KIND OF COMPANY IS THIS? THEY TOLD US AS WELL ABOUT RESOLUTION WHICH IS NOT GIVING YOU FULL PRICE FOR THE APPLIANCE AND THEN ON TOP OF THAT YOU HAVE TO DESTROY THE OLD UNIT AND SIGN A WAIVER!!!! THEY KEEP SAYING CALL BACK IN 21 DAYS WELL WE HAVE BEEN DOING THIS SINCE SEPT. 22 AND IT STILL IS NOT RESOLVED AND I HAVE BEEN OUT THE UNIT FOR ALL THE HOLIDAYS! HAS ANYONE ON HERE WHO HAVE HAD SUCH A HORRIBLE EXPERIENCE THOUGHT ABOUT DOING A CLASS ACTION LAW SUIT???? I THINK IT IS ABOUT TIME THAT WE DO. ALSO THEY KEEP SENDING ME A NOTICE TELLING ME TO RENEW MY CONTRACT WARRANTY WHICH IS A COSTLY 500$ FOR 5 YEARS OR 300 OR SO FOR THREE YEARS. WHY DO THAT WHEN THEY HAVEN'T EVEN LIVED UP TO MY PREVIOUS EXTENDED WARRANTY! THEY DO NOT STAND BEHIND THEIR PRODUCTS!

I spent $3700 on a Jenn-Air down draft oven to replace the Jenn-Air that was too old to be fixed. Self cleaning, HA!!! I had a meat loaf that decided to belch in the oven..... I tried using the "Cleaning" cycle the next day, tried using it twice, what a joke!!! I had to breakout the good ole reliable Easy Off to get the oven clean!!!! And yes it left a residue on my oven walls and the bottom. Whomever at Jenn-Air thought it would be a GREAT idea to do away with the previous self-cleaning mode should be fired!!! At least then you could leave your racks in and the oven got so hot that it turned the mess to ashes!!! Yes it took a few hours but it was an easy cleanup!!! I spent more time cleaning this oven then I did on the old fashioned ovens that were NOT self-cleaning. Needless to say I am very disappointed in the quality of Jenn-Air these days and will never recommend anyone getting a oven from them!