Jenn-AirReviews of jennair.com

Their dishwasher racks rust out! The company refuses to replace this defect. this should never happen. The replacement rack for the bottom costs over $300 to replace.

Bought a complement of appliances for kitchen remodels - all were installed in early 2018. Fall of 2023, dishwasher broke down so many times it was replaced earlier this year. Double oven needs new mother board - $1200. Refrigerator ice compartment is routinely clogged. Overall, wouldn't recommend. They were more expensive than other options but didn't provide a commensurate value.

In 2019, we made a substantial investment in our kitchen appliances, which included a Jenn-Air refrigerator, all purchased from top line appliances store. To safeguard this investment, we opted for an extended warranty through Jenn air / Danmak Appliances. To my dismay, within the first year of purchase, our refrigerator's ice-making machine ceased functioning. Subsequently, we have had several technicians visit our home in an attempt to rectify the issue. Regrettably, none have been successful in resolving the problem. The most recent technician not only failed to fix the issue but also mishandled our refrigerator, resulting in a noticeable dent on the door. This ordeal has stretched over a year, during which our ice-making machine remains non-functional. Each time I contact service department, I am met with a dismissive response, asserting that the ice machine is not considered an emergency since the refrigerator continues to operate. Allow me to express my frustration at this statement. The ice-making function is an integral part of the appliance we purchased, and its malfunction significantly impacts our daily routines. This ongoing inconvenience is unacceptable, particularly considering the resources invested in both the initial purchase and the extended warranty

13 year owner of a Jenn-Air fridge with an ice maker, that we almost never used. Recently had a batch of discolored ice cubes, Called Jenn-Air Replacement Parts, gave them Model and Serial Numbers. They checked, came up with the right filter and I purchased two, total $157.51. Included in the purchase invoice was a shipping charge, which was fine with me. So that's the first shipping charge. When it turned out that my fridge had no water filter system, Jenn-Air admitted that some of those models had been made without water filters. They sent me instructions on returning the filters, at my expense, Shipping paid twice. Then when they issued a refund they deducted the shipping cost, which they had never paid; remember I had paid the initial shipping and the return shipping. Because, to be generous, we'll just say they made a mistake. So their policy is that they never return the cost of shipping, that they never paid. Remember, with a little research you can find the same part for a lot less money. Last time I deal with Jenn-Air for help or replacement parts.

Well we thought by buying a Jenn Air product it is more of the top of the line. Not so we purchased all Jenn air products during our kitchen remodel. We have had issues with dish washer and the fridge. They are now 8 years old and we have been having issues with the fridge not keeping cool. Replace compressor, evaporator and seal system. To no avail. Service people here 8 times and still not keeping cold. We were told by a technician that he life span for appliances is now 7 years. So If you plan on buying new appliances I would go with the not so expensive line not going to last anyway. Called manufacture and really they were no help.

Bought all kitchen appliances of Jennair brand. So far, the built-in microwave JM 2430LM has been the greatest disappointment. The built quality does not justify the cost. Even after 3 visits by the technicians, the door hinges do not work properly. Have to slam the door to close, not sure how long this would survive. Please look for other options, if you are planning to buy built in appliances from Jennair.

$12k for a range, hood fan. Fridge and dishwasher. All 4 had to be replaced after 2 years (right after their warranty was up) stick with kitchenaid

Bought a Jenn-Air dishwasher 6 years ago. Control panel has gone out 4 times, yes 4 times. We have lived without the dishwasher for as long as 5 months as we constantly wait for parts. Now... they won't even honor an extended warranty that we purchased through them! The Jenn- Air Refrigerator might be the poorest designed ice maker that has ever been introduced. LED lights constantly going out. WOULD NEVER BUY JENN_AIR