JeniusbankReviews of jeniusbank.com

Trying to contact this bank with a problem or question is like riding on a slow boat to China without wifi and needing to make a Call for information . I have called them several times over the past week to see if a deposit check I mailed 2 weeks ago had been received. I called the Customer service number 3 different days and was told each time that there were at least 100 yes 100 people on hold every time so I hung up and tried signing into the CHAT line - Try # 1 - 44 People ahead of me and a 2 hour plus wait. Try 2 - much better only 35 people and just under 2 hours- and today only 10 people ahead of me and so far I'm now #3 in the queue after 40 minutes waiting. None of this is 1st Class Customer Service and not worth the time and effort to either Open or Fund an account to me PLUS my check - sent specifically to their deposit only address is STILL lost and has had a STOP PAYMENT PUT ON IT.

I can't even get answers as to why my application to OPEN the account is being held up. I have opened numerous savings accounts online, and they have all been almost-instant processes. You enter your info, arrange for an opening deposit to be transferred from an existing account, and boom, you're done. I started the process to open an account with Jenius seven days ago. I submitted my info and I got one confirmation email saying I'd be receiving more information once my account was approved, within 24-48 hours. After 2 days, I called their live customer service line, and the rep simply told me that my account "was under review" and that she would "submit my application for further evaluation". But she couldn't explain why it wasn't just approved outright. Now it has been a week, with no further communication or explanation from them, so I posted on their facebook page hoping for a response. No response (yet). But I have moved on. I found another online-only bank offering a High Yield Savings Account that I was able to open an account with instantly, and I've already begun depositing into it. I did some digging and found other complaints about lack of customer service, including one commenter in an online forum complaining about not being able to even open the account, just like me. It's all automated, so if you have a hyphenated last name or maybe your street name has an apostrophe in it, that may throw the computers off, and then your application just gets stuck somewhere and no one can help you. Best to go with another bank.

I called their 24/7 line today as I am considering opening up a saving account due to the high yield. First, I wanted to see could I really talk with a live person and Lori answered in 2 rings. Noticeably absent on the website including FAQ's was how are withdrawals handled. So, verbally she told me max 50K daily Monday thru Friday prior to 7pm. No monthly limits eith $ amounts or # of withdrawals. I suggested to her that this information regarding withdrawals should be present on the website and I would still want to see it in writing before I deposit any funds. Lori was very helpful and pleasant!

Jenius Bank advertises high interest rates for savings accounts, which is great. However, beware about slow times in getting your withdrawals! Jenius Bank advertises 1-3 business days to get your savings withdrawal delivered. On the same day/time, I initiated savings withdrawals--to the same location--from three online banks. Ally Bank delivered in 1 business day, and Capital One delivered in 2 business days. However, here it is day 3, and the funds are yet to be delivered by Jenius Bank. The customer service representative I dealt with yesterday was not helpful. It makes you wonder whether this bank is actually legitimate.