Jeld-WenReviews of jeld-wen.com

Terrible product quality control. This door manufacturer builds prehung doors that are consistently misfit to their jambs. On three occasions, their door jams have been up to a quarter inch wider at the top or bottom, leaving uneven gaps around the doors. Equally poor customer service did not offer any assistance in The cost of repairing or replacing the last door, which was an emergency install that would have cost hundreds to remove. Instead, they only offered a product refund. This is unacceptable quality control and customer service, especially for a major national door manufacturer.

I have purchased 19 Jeld wen Doors and 12 windows through Lowes. My issues / problems with the company and products are below: 1. The Door frame material was weak, hinges began to come out of the frame and sagged inward with the screws supplied. A carpenter tried to use longer screws to improve grip but found no structural purchase. We had to glue in oversize wooden dowels and drill holes in them to reattach the doors. 2. I contacted Jeld Wen and Lowes to purchase touch up paint after the repairs, Jeld wen asked to contact Lowes, I did, they advised using a paint spray can which was too dark. I contacted Jeld Wen again and was told that they would not sell me the paint and to go back to Lowes. I'm Just caught in a No Help trap between both Jeld Wen and Lowes. Going to go to Sherwin Williams to see if they can do a decent match. 3. The carpenter who did the repairs said he could have made the same size of doors, similar design in solid wood for about 30 % less price. I will not buy their products again. Made a bad mistake.

I need 7 windows but just purchased 3 to start. I was at work when the contractor installed them. The screens do not have a frame and two were torn.I phoned Jeld Wen to ask if I could get frames made and was told that they no longer make frames and to find a different company to make them for me.

All the equipment was not installed properly, and when I complained to the company they mailed the missing items to be installed and said I have to be the one to do the install even though I paid $5k for the door. Services is horrible, and I would never use this company over this situation with my door.

I purchased a part glazed door from this company via B&Q, when it arrived it was of very poor qaulity with plastic broken from around the glass and not even cut to size with gaps around the glass, I started the returns process which can only be described as shocking!! it took 2weeks for the door to be collected with 3 failed collection days waiting for DX the courier company, I was informed that a refund can't be processed until the door was returned, it as now been 2 weeks and I still have no refund after numerous phone calls to B&Q who tell me that will come from Jeld Wen it has been escalated 4 times to them with no payment or response PLEAS AVOID AT ALL COST

It really qualifies for 0 stars. We bought door and had it installed in 2020. I have been trying to obtain a resolution since Nov 2023. I had installed a vinyl patio door that opened in the middle. It is leaking air at top of door. When setting in living room you can feel the air coming in through crack at top. I have called and emailed pictures of door, sent copy of receipt and now am being told that since it was bought at a Building Supply Store and not the big box stores that I have to go through the Building Supply Store and not their customer service dept/warranties dept. I have jumped through every hoop possible. I will never buy this brand again and do not recommend.

This company sent broken windows to us not once but twice and I couldn’t sell or rent out my property. Lost over $7000.00 in rent for 8 weeks delays and the company offers $70.00 for the inconvenience. And they still haven’t finished the project DO NOT USE THIS COMPANY.

Installed (11) Jeld-Wen casement windows purchased from Menards in September 2022. Windows arrived with the worst design of insect screens that are held in place by friction only. One in particular would only stay in place for a couple of weeks. Windows were installed in a 3-season room. Someone should have disclosed the screens were not reliable. Went to Menards to order a replacement and was told I would need pay for it. Paid for it and when in came in was the wrong size. Menards agreed should have been covered by warranty and ordered (11) new screens which they stated will be covered by warranty. When arrived at the store, Jeld-Wen pulled and cancelled the order. Will never buy Jeld-Wen in the future.