JC Penney Portrait StudiosReviews of jcpportraits.com

The woman taking the pictures was polite and did a good job. Other than she wrote down my email address wrong, even after I spelled it out for her to ensure it was right. I did write my email down when we signed up to get pictures done, not sure why she asked me my email. The manager at the Novi, MI store needs training. When I called to ask about the digital copy given it was a week past when we were told we would get them in the email he became belligerent. They had wrote the wrong email address down, when I told him that he yelled at me and wound up hanging up on me! It was nuts, he clearly is stressed and not right for the job. Not sure how working at a studio is that stressful, but man if you are that stressed take a break!

I scheduled a 12pm appointment two months advance. Got to jcpenny and they finished the 1130am appointment and our appointment should have been next but apparently they had another appointment in front of us. Which makes 15 min sessions. That doesn't make since because it takes way longer than that. So now it 1230 and another person before us. If you can't keep a scheduled plan then why have one. Waste of our time. Don't go here unless you want to wait hrs after appointment time.

DO NOT GO TO THIS PLACE! We had a 12:15 appointment for a family photo shoot in Springfield, VA studio. We arrived on time but we had to wait nearly 2 hours. After that when we go to the studio the camera battery is not working and we had to wait for more until another studio is free. The whole experience is terrible.

This is the second time I have come to The Woodlands location in the last three months. I had to wait three hours the first time. This time I had to wait two. Ridiculous when it is a baby picture. They kept taking people back that came in after me with no communication. This will be my last time coming here.

This is the biggest scam! The starting price for a package was almost $300 to be shuffled in like a heard of cattle into the middle of the bedding department to take a quick bunch of lack luster photos. Save your money and contact a local Photographer and I promise you you'll get a MUCH BETTER RESULT. Then on top of the RIDICULOUS prices, they slap you with a $15 per person fee. All the pictures of my son with his glasses on had a reflection on his lenses. Then they shuffle you through them so fast and ask you if you want to pay $300 + for a package or you can get ONE photo for $70! It's a SCAM and a JOKE!! They should be EMBARRASSED of such SHADY PRACTICES.

They have horrible time management. Currently been waiting for over and hour and a half from our appt time and still 2 other appts ahead of us. Had to pay a $25 reservation fee and they have us sitting here waiting so long and could care less! Horrible customer service and even worse time management !

I saw the advertisement of JC Penney portraits and made an appointment for a picture session for my family of total 4 people- According the advertisement, The payment should come to $180, that includes the sitting fee- I booked it for a Saturday at 9:30 am- so I took my mom and myself to the hair salon very early to show nice on the picture- Once we arrived on time- we were presented 2 choices of picture packages that were not what they had online but far more expensive, being the least expensive at $254, and they called it “the specials”. I insisted that was not what the advertisement was about, and that I didn’t need all the extra stuff “the special “ included, particularly because we really don’t need print outs we only required the digital stuff- The representative was uneasy and told us they can change prices at any time, even though the advertising I went for was still showing online. At this point I was there on 12/14/24 with my kids that I can hardly get together and my mom and I with the hair salon expense on us, which we had to get that session, that was not really a good job, but I still treasure the family moment. After all the preparation I felt forced to take it and minimize the loss but found completely unacceptable they put us, customers into this predicament. I must add that at the end of the final bill that was about $330, the girl at the register offered to get a membership, and I would get my payment reduced to $290+, which of course I did, since I was trying to pay the least possible. At the very end, with the tax I ended up paying $301.08, which is much more than what I was lured at paying. While I sat waiting for my turn to pay, I heard other customers talking about the same, they were young friends and I can only imagine how out of the sudden the memory ended up costing far more than expected. I feel scammed and that nobody should be taken advantage of. I saved the advertisement as of 12/15/24 and have my receipt as a truthful record of my complaint.

JCPenny photography studio, Bossier City, LA. Absolutely ruined my sister's 90th Birthday photos. Kept her there for 3 hours, only offered 2 backgrounds. Solid colors - nothing nice. The only "prop" was a plastic rose. They cropped off the top of her hair. They offered "special" prices which were then rescinded after she took time to make decisions. They positioned the photo on the canvas so that there was lots of blank space on both sides of her. When we asked if the digital photos could be reprinted so that her hair was actually in the picture, we were told to take our business someplace else. Extremely bad photography and worse customer service