Sergio
A pointlessly frustrating experience.
My review is of the company & the way they treat prospects. It is not a review of the software itself. As a part of my job I integrate eCommerce companies with software like this one for clients. As a result I've researched and vetted no less than half of the OMS' that exist today. The context is important because my experience with Jazva was unique. They're secretive about pricing and the software itself. Some companies are. Typically the procedure for secretive companies is to call for a demo, they show you a demo, at the end of which they discuss how it fits your needs and lastly they tell you the price. Like it or not, it's an honest sales method. Jazva does something completely different. You submit a request for a demo but you don't get a demo. Instead someone calls to vet *you*. Except they don't let you know that's what they're doing. I spent 15 minutes answering all sorts of questions about company strategy & pain points all the while thinking how strange it was to be pumped for information before they've qualified as anything more than a website with promotional material. At the end of the call, the interviewer (?) decided that I couldn't see the software because they didn't offer enough of the features which I said that the client used or wanted. When I insisted that I have a job to do & the only reason that I answered all of those questions was to do a job, the person just reaffirmed that I would not under any circumstance see the software. At this point I gave up on the work component & attempted to reason with him as a person. I explained that it is misleading to offer a demo and instead begin an unprompted & unwelcome questionnaire which does not end in a demo. I just needed to know if he was deliberately or accidentally misleading me & wasting my time. The person reaffirmed once more his reasons why it is not a good fit and ignored what I said.
Response from JazvaMay 20, 2022
Hi Sergio, Thank you for your valuable feedback. At Jazva, we pride ourselves in being completely transparent with our customers, doing honest business, and providing a quality service. We apologize for your frustration with our previous management and would like to let you know that over the past three years, Jazva has changed its management, development, and support teams. Our new team works dedicatedly to ensure that our customers are satisfied with our service. We offer a demo to anyone who requests one, so please contact us at [email protected] if you are still interested. Best regards, Emma




