Matthew D.
I was looking forward to trying out…
I was looking forward to trying out your product(starting from the easiest bite), and gradually building up to the strongest one. It's great you had a great surge of buyers(that wanted the easiest ones), but to send the rest of your buyers the hardest one, knowing that with the pains of dealing with returns, there would be mostly a ("well that sucks, why would I want to bother with the return, when the company hosed me to begin with.") First impressions go a long way, especially in business, and I know personally that I'm not the only one that's pissed off with the decisions your company made. You chose to make the quick $, instead of caring about the customer. A big fail in my book. ***Edit*** Instead of me sending you a picture of the cut in half product(for a refund), why dont you send me what I ordered instead, and I will take down the very truthful, negative 1-star review?
Response from JawzrsizeMay 28, 2020
Thank you so much for contacting us regarding your Jawsrsize product! We are bummed to hear that you are not happy with it but will stand behind our 60-day Money-Back guarantee! To obtain your full refund, please simply cut your Jawsrsize in half and send us a photo! Once we have this, we will issue your refund right away. s at all regarding the return or the refund process, we are here to help! Please simply email it at [email protected] and our team will be eager to assist you!