JG
Terrible Inconsistency and Support
I have been designing a 3D printed product for 6-8 months and was using Jawstec for prints. I would receive one beautiful print then 4-5 that were completely different with warped features, rounded areas that should be crisp, and tolerance issues greater than what is referenced. I reached out to them numerous times explaining this and either they would ask for me to ship it back or explain why it's normal. And if I didn't ship it back within 7 days I lose my store credit. I'm busy so if you deliver a service that is flawed, don't make me need to take more of my time to help you fix it. This experience had me convinced that it was my model and it just wasn't good for printing...until I found an alternative in the US (RE3DTECH) that delivers amazing prints every time. Some are not perfect, but that's ok. This is just my experience.
Response from JawsTecMar 28, 2023
Hi JG, Thank you for your review. We're sorry we were unable to print your parts crisply each time. However, our policies require the defective parts back if we are reprinting or crediting a customer, and we are more than willing to work with a customer if something comes up within the shipping window. We wish you and your company nothing but the best.