Jask Auto Parts Inc.Reviews of jaskautoparts.com

Response from Jask Auto Parts Inc.Oct 21, 2026

Thank you for sharing your feedback. We sincerely apologize for the delays, additional expenses, and frustration you experienced with your Jeep rear-end assembly. We understand that after spending $1,700 and waiting approximately a month for delivery, you expected the part to arrive in satisfactory condition, with the necessary paperwork and accurate shipping updates. Having to spend an additional $300 on a broken ABS cable and worn bushings would understandably add to your disappointment. We also recognize your concerns about receiving inconsistent updates, particularly being told that the part was still being prepared for shipment even after it had already been delivered. That is not the level of communication we strive to provide, and we understand how this could undermine your confidence in the process. At Jask Auto Parts Inc, we take feedback regarding part condition, inspection procedures, documentation, and communication seriously. We regret that your experience did not meet your expectations, especially after such a significant investment and an extended wait. We appreciate you taking the time to explain what went wrong. We will take your feedback and recommendations into consideration as we work to improve our inspection procedures, shipping updates, documentation, and overall customer service for future customers.

Response from Jask Auto Parts Inc.Jun 23, 2026

We appreciate your feedback, but we would like to clarify a few points for anyone reading this review. The engine you inquired about is an extremely hard-to-find VG30 that has become increasingly scarce over the years. Pricing on rare engines is driven by market availability, not simply the age of the engine. We understand that you requested additional photos before making a purchase decision. However, at no point were you charged, asked for a deposit, or obligated to buy the engine. In fact, the transaction never moved beyond the inquiry stage because you chose not to proceed without reviewing additional information. We respect every customer's decision to purchase only when they are comfortable doing so. While we regret that the communication regarding the photos did not meet your expectations, characterizing a business as a scam based on an inquiry that never resulted in a purchase is simply inaccurate. We have successfully supplied thousands of engines, transmissions, and other automotive components to customers across the country, and our track record speaks for itself. We wish you the best in locating the engine you need for your project.

Response from Jask Auto Parts Inc.Dec 2, 2025

We’re sorry to hear about your frustration. We did review the damage claim thoroughly, and the compensation offered was based on the inspection, the type of damage, and what was covered under the warranty terms. It was never our intention to make the process difficult, and we apologize if it felt that way. Regarding the reimbursement, it is already in process and will be issued as promised. If there is any delay or if you need an update, please reach out to us at 616-341-7005 or [email protected], and we’ll be happy to assist.

Response from Jask Auto Parts Inc.Sep 25, 2025

Thank you for purchasing from Jask Auto Parts Inc and for the kind words about our customer service. At Jask Auto Parts Inc, all engines go through inspection and photos are provided before shipping. Since this was a 21-year-old vehicle, some amount of surface rust is expected on used OEM parts, but this does not affect performance or functionality. We regret that this experience did not meet your expectations, but we assure you that we strive to provide quality parts and transparent service. That said, we’d still like the opportunity to make your experience better. Please reach out to us at [email protected] or give us a call at 616-341-7005 so we can review this further with you

Response from Jask Auto Parts Inc.May 17, 2024

Hi! The part got shipped via Fedex Freight and got delivered to you on 08/05/24 at 10:11 AM. In case of any issues feel free to reach out to our Customer service department. Thanks Jask Auto Parts.

Response from Jask Auto Parts Inc.Feb 16, 2024

We're truly sorry to hear about your negative experience. This is certainly not the level of service we strive to provide. We take your feedback seriously and will investigate this matter internally to ensure such miscommunication and discrepancies are addressed. Your satisfaction is our priority, and we understand your frustration. Please rest assured, we're committed to resolving this issue promptly. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.