Jask Auto Parts Inc.Reviews of jaskautoparts.com

Response from Jask Auto Parts Inc.Dec 1, 2025

Ms. Mally, this review is truly unfortunate and does not reflect the facts of the situation. We honored our warranty and provided you with a replacement engine after you claimed the first one was defective. You later reported issues with the replacement as well, and while we were in the process of verifying that claim, we also attempted to retrieve the engine to issue you a full refund. However, you have repeatedly been unavailable, and our attempts to reach you have gone unanswered or only intermittently addressed. We have arranged multiple pickup attempts, and each time the trucks returned because the engine was not made available. We have made every reasonable effort to resolve this promptly and professionally. Unfortunately, your review does not reflect the extensive communication and support we have provided throughout this process. If you are willing to complete the return so we can finalize the refund, please contact us at 616-341-7005 or [email protected]

Response from Jask Auto Parts Inc.Dec 2, 2025

We’re truly sorry to hear about the issues you experienced with the transmission that’s never the experience we want for any customer. We understand how stressful and frustrating vehicle problems can be. We did look into your case, but the part was already outside the warranty period when the issue was reported. Because of that, we were unable to proceed with a warranty claim or provide further assistance under the policy. We know this isn’t the outcome you were hoping for, and we genuinely wish the situation had been different. If you need any clarity on our warranty terms or have questions in the future, you’re welcome to reach out to us at 616-341-7005 or [email protected]

Response from Jask Auto Parts Inc.Nov 10, 2025

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. At Jask Auto Parts Inc, we never intend to cause any frustration or confusion. Occasionally, delays occur when verifying inventory or sourcing specific assemblies, and we understand how inconvenient that can be. We’re glad your order was canceled promptly and that you were able to find the part you needed elsewhere. Your comments help us improve our communication and service for future customers.

Response from Jask Auto Parts Inc.Sep 9, 2025

Thank you for your feedback. We apologize for the confusion regarding the quote you received. At Jask Auto Parts Inc, shipping costs can vary depending on location, which sometimes causes price adjustments after the zip code is confirmed. We understand how this can feel frustrating and will review how we communicate this upfront to make things clearer. We appreciate you bringing this to our attention and would be happy to go over pricing in more detail directly. Please feel free to contact us at 616-341-7005 so we can assist you further.

Response from Jask Auto Parts Inc.Jul 14, 2025

Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you faced with your recent order this is certainly not the experience we intend for our customers, and we sincerely apologize for the condition of the part you received and the frustration that followed. At Jask Auto Parts Inc, we strive to provide quality parts and clear, upfront communication regarding our return policies. It’s clear we fell short in this situation. Your feedback has been shared with our management and operations teams to review our inspection processes and improve how situations like this are handled, especially for our valued returning customers. We regret that this led to such a difficult outcome for you and your vehicle. While we understand your frustration, we would still welcome the opportunity to discuss this further and see if there’s anything more we can do on our end. Please feel free to reach out to us directly at 616-341-7005. Thank you again for bringing this to our attention, your feedback matters and helps us improve.

Response from Jask Auto Parts Inc.Jul 14, 2025

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and lack of clear communication you’ve encountered while assisting our customer. This is certainly not the level of service we strive to provide at Jask Auto Parts Inc. We understand how important timely updates and transparent processes are, especially in situations like these. It’s never our intention to cause inconvenience, and we regret that you felt unsupported throughout this process. Regarding warranty procedures, we do typically require direct contact with the original purchaser due to account verification and warranty policy guidelines but we acknowledge this should have been clearly communicated to you from the start. Your feedback is valuable and will be addressed internally to improve our communication and follow-up systems. We’d still like the opportunity to review this matter further and see if there’s anything else we can do to assist. Please have the original customer reach out to our team directly at 616-341-7005 so we can re-examine the details. Thank you again for bringing this to our attention. We appreciate the feedback and are committed to doing better.