Jase is built around one simple belief: people should have reliable access to the medications and medical resources they may need, before they need them. Our mission is to help individuals and families be better prepared for everyday health needs, unexpected emergencies, and disruptions to traditional care.Through a simple, online process, people can get access to emergency antibiotics, other life-saving and important medications (like Epipens, Ivermectin, Albuterol and more), world-class first aid kits, and emergency food and water filtration. We are constantly listening to our customer's needs and providing solutions they can count on.
Jase Medical (jase.com) has 470 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
jase.com
Website
jase.com
Category
Pharmacy & Medicine
Location
Draper, Utah
Listed on Five Star Index
2026
About these reviews
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ticked the box for an allergy to penicillin, then wrote in an allergy to 2 other things. They come back with meds that INCLUDE a penicillin med, adjusting the AMOUNT of tabs. They should not have tried to sell me a box for $270 without first reading the notes. They said I must buy the box first THEN AFTER THAT a doc will read the notes. I stand by my assertion of hucksters.
Response from Jase MedicalAug 22, 2024
We are sorry to hear about your experience. We want to clarify that our team of board-certified physicians thoroughly reviews all patient information, including any reported allergies. If you indicated an allergy to penicillin, we would not prescribe a medication containing it. We take our responsibilities very seriously and would never engage in deceptive practices. If you had a negative experience with one of our contracted physicians, we'd love to hear more about it so we can address it properly. Please reach out to us at [email protected].
DA
David A.
What is your product?
Didn't get past the page on line that REQUIRES purchase of antibiotics. I thought you were going to fill a years worth of prescription meds.
What you advertise, and what you intend to deliver seem to be two very different things.
Response from Jase MedicalAug 15, 2023
We sincerely apologize for any inconvenience you've experienced with our website. We understand that there was confusion regarding our product offerings, and we'd like to help clarify the issue you're running in to!
Our services are designed to cater to different medical needs, which is why our services have to be separate, (due to different medical form needs.) If you'd like to order up to a years supply of your daily prescription medications, please go to jasemedical.com/daily. This will allow you to place a Jase Daily order, without having to purchase a Jase Case (antibiotic kit).
Hopefully this helps! Please feel free to reach out if we can assist in any other way.
SE
Scott E.
Stop. Read this before you place an order
I placed an order on the 2nd of June. I kept getting emails that asked me to respond to the texts with pictures of my prescriptions. I never got any texts at all but I did keep replying to the emails. They would sometimes get answered but then nothing came of it. I finally emailed to cancel because I don't have time to deal with a company that just doesnt have their procedures down at all. Glenn Beck and others make it sound like an easy process. Well it's been a nightmare just getting anyone to respond that seems to know what the procedures are, if they only use email to communicate and why do I keep getting emails that say "Please reply to this text with photos of meds. It is a crazy circle that goes on every day. I doubt I will see my refund so I'm going to call my credit card and dispute the charges as I never got past the crazy emails. I will also be writing or calling Glenn's show to tell them to stop pushing this company.
Response from Jase MedicalJun 14, 2023
Dear Scott,
We apologize for the frustration you experienced while trying to place an order with Jase Medical. We deeply regret any inconvenience caused by the confusion surrounding our prescription verification process. We appreciate your feedback and would like to address your concerns.
Our goal is to ensure the accuracy and safety of every order we process. As part of our procedures, we request clear photos of prescription labels to verify the information provided. We understand that you encountered difficulties receiving text messages and resorted to replying via email. We apologize for any miscommunication that may have occurred during this process.
To improve our service, we are actively reviewing our communication channels to prevent such issues in the future. We appreciate your patience and understanding as we rectify these matters.
Regarding your cancellation and refund, we want to assure you that we take these matters seriously. Our customer support team will ensure your case is handled promptly and efficiently. You can expect a phone call from them shortly.
We understand your frustration with the experience and the time it has taken to resolve the issue. We value your business and would like the opportunity to make things right. If you have any additional concerns or questions, please don't hesitate to reach out to us directly.
Thank you for bringing these matters to our attention. Your feedback is invaluable to us, and we are committed to improving our procedures and customer experience. We hope to regain your trust in the future.
Sincerely,
Jane H.
Jase Medical Customer Support
JE
Jerseygirl
Do not use
I'm very frustrated with Jase - I used Jase in the past for emergency antibiotics - they were slow, but I eventually received my medication. However, I recently tried to use them for other medications. They listed my meds on their site, but weeks went by and I received nothing - no explanation. When I reached out to them to complain, they told me they don't carry the medication (it is a common one). That didn't keep them from taking my money. Never again!
Response from Jase MedicalJun 14, 2023
Dear Jerseygirl,
We sincerely apologize for the frustration you experienced when trying to order medications from Jase Medical. We understand your disappointment and would like to address your concerns.
Firstly, we apologize for any delays you encountered with your previous emergency antibiotic order. While we strive to provide timely service, there can be occasional delays due to unforeseen circumstances. We appreciate your patience during that time.
Regarding your recent attempt to order other medications, we regret the inconvenience caused by the listing of medications on our site that were not available. We recently launched our brand new chronic med line, Jase Daily, and unfortunately, there were some initial issues and discrepancies with our inventory.
Accidents do happen during the early stages of a new product launch, and we are working tirelessly to address these issues and ensure a seamless experience for our customers. We understand the frustration caused by taking your payment without being able to fulfill your order, and we deeply apologize for this oversight.
Rest assured that we are actively addressing the situation and updating our inventory to provide accurate information on our website. We appreciate your feedback, as it helps us identify areas for improvement.
Please provide us with your order details, and we will process the refund promptly. We value your satisfaction as a customer and want to ensure that we rectify this situation to the best of our ability.
We understand that your experience with us has been disappointing, but we hope that you will consider giving us another chance in the future. We are committed to improving our processes and providing a more reliable service.
Thank you for bringing these matters to our attention. Your feedback is vital to our growth and development as a company. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Sincerely,
Jane H.
Jase Medical Customer Support
CC
Cooky C.
Don't waste your time
Slow.unable too fill basic BP medicine.alot of back and forth texting.basic list says thousand medication.not true maybe hundred max... cancelled order
LJ
Lisa J.
BUYERS BEWARE
BUYERS BEWARE: I am super pissed at Jase Medical right now. On December 28th I paid $259 and only got the meds, no bag and no instruction bulletin. They have told me that they have a different supply system for Youtube influencers (who advertise a full kit)???? and the remaining items will follow but so far nothing. To me they are engaging in deceptive advertising!
Response from Jase MedicalFeb 16, 2022
Lisa, I'm so sorry we are behind on shipping out the bags and booklet. As we have explained to you we have experienced much more demand than we anticipated and the free bags and booklets we provide with every order are about 30-45 days behind. We should be caught up in about 10 days and you will get your free bag and booklet then. Thanks so much for your patience and we hope you can forgive our delay in getting that to you as we catch up to demand.
MS
Michael S B.
I purchased the antibiotic pack for…
I purchased the antibiotic pack for 250.00 back in November of 2021 and still have not received it or an update about my order! This is a scam!
Response from Jase MedicalJan 19, 2022
Hello, this order was tracked and delivered on November 26th. Please reach out to us at [email protected] if the order was stolen upon delivery.
GD
GD
I can’t get the page to open
I can’t get the page to open. Is there a phone number to discuss ordering with them?
Response from Jase MedicalJan 19, 2022
Hello you can reach us via [email protected] and we will reply back within 2 hours. Please reach out to us and we can schedule a time to talk with Anne, our customer support rep if needed. Thanks!
