JaredReviews of jared.com

Recently I went in for a small repair on my Tag Heuer watch. It was shipped to Tag to be repaired. I was given a repair estimate of approximately $290. Thought that was high but it’s been a great watch so I told them to go ahead. When it finally arrived back there was a clasp in the envelope. They had put a brand new clasp on. The old catch was perfectly fine but the girl that took it in had written down that it needed one. I told the lady in charge that that was not what they were to do. T was just a small piece where the band connects to the watch. After explaining a few times what the issue was she offered to come down on the price, I agree died. I noticed that it was a little snug but thought maybe it was just me. After a week or so I realized that it wasn't me but apparently they had taken a link out of the watch. Went back in n she offered to send it away again but I hate being without my watch. I will she had offered to order another link but that didn’t happen. First and last time doing any sort of business with them.

Review for Jared.com This was one of the worst shopping experiences I have ever had. I purchased a ruby eternity ring and was so excited. After Hurricane Helene here in Asheville I just wanted a lift. I ordered it on May 16th. I paid $615 for the ring. I am a jewelry designer but I don't make rings. I have a ruby engagement ring and earrings and 3 bracelets I made and I wanted this ring. Well, come May 29th they debited my credit card and it posted immediately. I received an Email informing me it was ready to ship and a label was created. It stayed this way for 2 weeks with no updates. I called customer service 7 times this week and they told me they couldn't do anything because it was not late yet. I called UPS and was told they didn't have my package and it was scheduled for June 10th. As of today June 12th, nothing changed and UPS still hadn't received it. Today I demanded a refund and was told that because it's in shipping status they couldn't do that. So they have my money and they don't know where the ring is. Absolutely ridiculous. They told me I will have to wait another 10 days while they figure it out. I called my bank today and started a claim. I sent the bank all the correspondence from Jared regarding all this. They were never going to send that ring and they know it. Greed and evil. It's beyond comprehension and they don't think they did anything wrong. They had no idea who they were dealing with. No one does this to me. The bank told me not to worry and I will get my money back. I have read some of the reviews and it makes your hair stand on end really. Please don't shop Jared.com. It's a complete waste of time and the aggravation is beyond horrible. How do they think they would get away with such despicable nonsense. They ruined my hopeful expectations and they have hurt many others just read the reviews. I have earrings I bought from the store here in Asheville and that was fine but the online site is a scam. They need to hang their heads in shame. Beware!

I have purchased multiple items from Jared. I am so disappointed with the warranty that I purchased. I was absolutely confused when they said it didn't cover that part of the warranty. I have purchased a Rolex 2024,Diamond ring,2 very expensive necklaces and was told after driving 4 hrs to the store that my issue was not covered. So the thing you need to be careful with Jared is they don't back there warranties. I am very sad customer and will not be visiting there stores again!! BE AWARE OF THERE WARRANTIES!!!!!

Everything was good when I was overpaying my bill to the point when I paid it off. So not knowing anything till I checked my credit. Come to find out they changed me interest on 0 dollars and was racking up late fees. I called them up and they took off late charges which proves to me they know they were in the wrong so 30 something dollars turns into 12 and some change. Well I paid that and they still on my credit showing I have not paid even though I called them again and they said it's paid and still bringing down my credit 2 mths later. They said they will send me a letter saying I paid them. I will never buy from them again. Also I paid off Kay around same time and Kay was legit on everything. Jared and Kay may be combined but Kay was awesome. Jared will screw you.

I was at the store on cerritos looking for the special they had advertised on tv (emerald pendant and earrings) for my daughter's birthday on tv they claim it cost under 100dls. To my surprise what the sales person showed me was on the 1,000 s, ? So I thing is FALSE ADVERTISING, Just to get you in the door I was very disappointed, besides what they show me, it was way more small than what they advertise!!

Very rude customer service. They, in my absence, discussed the value, on a speaker phone so everyone can hear, the value of my wife’s wedding ring in front of my wife and daughter. When I spoke to them about it, they were rude to me as well. I will never step foot in a Jared’s again. It’s a no class operation.

Since Jan 11th 2025 we have been dealing with incompetence people at the Westminster gallery. Bought an opal ring which the opal fell off and was lost. Sent in for repair. They could not repair but said for 486.00 they would replace. In February they sent a ring to gallery that was not of good quality as my ring, have pictures of the stone, and the store mgmt stated in email we had option to return for another one in which we choose to do. Never was called to see a new ring, it was never sent. Fast forward to April 7th, 2025 We chose to have my broken ring returned to me after over 3 months of taking documentation and emails they sent, we were told it could not be returned without corporate approval. Then we were told the repair shop was working on it, which I informed them I have an email stating it could not be repaired but replaced for an additional 486.00. Now I can’t get my broken ring I purchased for over 1300.00 back? I own this ring! The lies and deceit are overwhelming! I could have bought a stone and had a jeweler fix it yet because it was purchased at Jared we thought it was wise to go there. I’m out 1300.00+ and am fighting Jared to get my broken ring back. Any suggestions this has been a nightmare! What is so upsetting is that these managers call with a downright lie and expect you to believe it. They aren’t sure what to do when I read an email sent to us that was sent by their gallery. Very concerning.

Worst jewelry ever!! I’ve purchased a number of items from Jared Jewelers, thinking that this jewelry would keep its value over time. Welp, I was completely wrong! This jewelry is overpriced, overrated, and not the best quality of diamonds whatsoever. Most of it’s jewelry is plated and has or holds no value whatsoever. I am beyond disappointed after spending 15k-25k and the jewelry is basically worthless. .10 on every dollar is what I’ve spent which is actually pennies. I thought maybe these pieces would be worth passing down to my granddaughter instead they’re better off in the garbage. If you are ever in the neighborhood to get quality jewelry whereas, you want quality value jewelry go somewhere else and research items first before you spend a dime with Jareds. Never again!