JaredReviews of jared.com

Wife purchased a ring for an emerald she received from her father. The stone was appraised at $4,000. The ring she purchased at $1,700 from Jared. In the 3 or 4 months after buying the ring we had to take it in to have it tightened on the stone 3 times. Finally the stone fell out. Luckily, she found the stone. We requested a refund from Jared's, but even the District Manager refused. The only offer was some other setting, but they’ve already tried 3 times to fix the first setting. Or we could buy something else of equal value (or lack of value). My wife doesn’t wear much jewelry. The only reason for this purchase was the sentimental value of the stone.

Have had a Tissot watch for LESS THAN 2 years. About one year into owning the watch it needed a new battery. Timex watch batteries last longer! Fine, I signed up for their lifetime battery replacement and got my watch back. About six months later I noticed the roman numeral one on the 12 o'clock, and the on the one o'clock had somehow fallen off! How does this happen?! I brought it to them and they said it was very unusual (ya think?!). They said they would send it for an estimate, which was infuriating because I shouldn't have to pay for something like this. There's no way I can get into a pressurized watch and mess with it. It's craftsmanship. But I said fine, send it for an estimate. Clearly Jared refused to stand by its product. Two weeks go by and I finally get a call and am told that my $300 watch would cost $249 to repair. They found one Roman numeral but not the other?! Are you kidding me? Then they proceeded to ask me if I had ever brought my watch elsewhere for repair?! Uh, NO. I told them that was unacceptable and that if they didn't fix my watch for free that I would never shop at Jared again. I was told I would get a call back from the manager (Naperville IL store), but she never called. Really bad business practice to blow off a customer. I followed up the next day and was told they would send it to Tissot. I better get documentation of this. I will be calling and demanding it from them. But first, I have to actually WAIT for my watch to come back from their repair shop. Who knows how they have damaged it now or what they have done to its inner workings a second go around. Numbers do NOT just fall off of a Tissot, Swiss made watch unless it's been swapped out with junk!!! This might take another three weeks before I hear anything from Tissot. Had I known Jared is a scam jeweler, I would have never bought any jewelry from them. Jared, is this the game you want to play with customers? Angry customers will tell everyone they know that they had a bad experience. Trust me when I tell you it will be less expensive for you to replace the watch with the same line than asking me to basically buy a new one or fix the one that has somehow been damaged by your repair company. What prompted me to write this was a friend telling me they had the exact same problem but with a different watch at the same Jared Jewelers in Naperville IL!! Something is going on with Jared. UPDATE: some duplicate info, but there's so much more that's happened!!! I have had a Tissot watch for LESS THAN 2 years (purchased at Jared in late August of 2011). About one year into owning the watch it needed a new battery. I took my watch that I purchased at Jared and was told I could sign up for their lifetime battery replacement, so I did. Approximately six months later I noticed the roman numeral one on the 12 o'clock, and the one the 1 o'clock had somehow fallen off. How does this happen?! I brought it to them (some time around June 8, 2013 - give or take a few days on either end), and they said it was very unusual. Instead of looking at my warranty, and offering to send it into Tissot, they said they would send it for an estimate. I told them I should not have to pay for the watch due to it's age (less than two years old), and reputation of Tissot. Theynever offered to send it to Tissot, however. As this is a watch still under manufacturers warranty, this should have been suggested and offered, first and foremost. Being such a large and supposedly reputable jeweler, I trusted Jared and the direction they were taking with my watch. However, taking a watch to their own repair shop to turn profits while it is still under warranty is fraudulent. The watch was purchased from Jared so I brought it back to them, trusting that they would take the correct protocol measures to ensure it would be repaired properly and with integrity. After two weeks, I finally received a call and was told that my $300 watch would cost $249 to repair. Also stated was that they could only find one of the "1" Roman numerals. Really, where was the other one? I'm certain they don't disintegrate. I told Hannah that the cost ($249) of the repair for a watch that was nearly $300 was unacceptable. I requested a call back from the manager, but that call never came. Let me be clear that I was offered to pay for a repair after finding only one of the roman numeral 1's, yet two of the roman numeral number 1's were missing. Feeling frustrated and had by Jared, I followed up the next day, on Saturday, June 22nd, and spoke directly to Hannah. I told her I was disappointed that I hadn't gotten a call back from the manager, Kerri, the day before, with the hope of resolving this disappointing matter with a satisfactory option to repairing my watch. I told Hannah that I was so disheartened by all of this that I would just pick up the watch and send it to Tissot myself. After having told this to Hannah, she quickly said she was sorry, that she decided to go around her manager and had planned to send my watch right to Tissot because it was still under warranty. She said she was "on my side" and that she didn't think I should have to pay for the repairs either since the watch was still covered under the warranty. She put me at ease by telling me my watch would be sent to Tissot as soon as it came back from their repair shop. As this was the right thing to do from the get go, I agreed to let her send it to Tissot. Hannah seemed empathetic and helpful, and said that it would take another week or two to get my watch returned to the store though before she could send it out to Tissot. I asked to have this expedited since I did not feel any of this was handled properly in the first place and reminded her that I was very unhappy with the service I had been given. Two days later, on Monday, June 24 I received a call from the store manager, Kerri who apparently intercepted my watch and prevented it from being sent to Tissot. Per the voice mail Kerri left for me, she stated that she had the watch maker re-open the watch. (This was after Hannah said she would send it straight to Tissot, per my direct and clear request.) Miraculously, after "re-opening" my watch, the watch maker did find the other "1". Kerri said it was stuck under the date dial and that it was easy to overlook. I don't believe that proper care was taken here at all. Kerri stated that she would have the numbers glued back on complimentary, but that they would not guarantee the work, and that the watch would return within one to two weeks. But.... WAIT!!! I NEVER AUTHORIZED OR AGREED TO ANY REPAIR, OR COMPLIMENTARY, OR OTHERWISE... EVER. I did decline the repair offer with Hannah, and directly stated that I wanted the watch sent to Tissot. That request was not honored. Kerri went forward with the unauthorized repair without talking to me first. I did not have a chance to call Kerri back on Monday or Tuesday, and I was planning to go into the store to talk to her, or another manager. But I never had the chance before getting another call Wednesday, June 26th, in the afternoon stating that my watch was actually back in the shop and ready for pick up. Seriously?! I never authorized repairs and was very clear with my request to Hannah to send my watch to Tissot. Looking back I have such a strong feeling of betrayal at how they tried to manipulate and steal from me. They were set to replace one of the "one's", and adhere another "one" and had no qualms about thoroughly locating the other missing roman numeral "1", that they were about to completely ruin my watch by leaving an unfounded "one" in the date dial, which would have caused further damage down the road. They were quite willing to charge me an exorbitant price of $249. In fact it would conveniently be worth it for me to just "buy" a new watch. Had I allowed Jared to repair the watch the first time, I would have paid $249 for a watch that was not only still under warranty by Tissot, but would have received a watch that had another "1" floating around, just waiting to damage the inside of the watch. And yet, this "complimentary" repair was made WITHOUT my authorization, and now leaves me with a ruined warranty. After the series of negligent steps, I fully expect Jared to replace my watch with a brand new Tissot of similar make and model of my choosing, and with a completely brand new two year Tissot warranty. I no longer trust that Jared repaired my watch to the same quality of its original state, or to the level of quality that Tissot would have repaired it. They did not proficiently estimate the initial problem, nor were they willing to stand behind their unauthorized repairs. Appalling. Had they supposedly not "re-opened" the watch, but had gone ahead with the initial "repair" (which I NEVER authorized), I was expected to pay almost the same as having purchased a new watch, and their would have been a piece of metal floating around the inside of a very nice watch, just waiting to damage its inner workings. Eventually, I would be out another few hundred dollars for another watch. Now Jared would have me at almost $1,000 instead of the $300 for the first watch to a watch that they damaged the warranty to. Jared had no business ignoring my warranty with Tissot, and yet they tried to steal money from me by attempting to charge me for repairs that should have been covered under warranty. After doing quite a bit of research since they gave me their ridiculous repair quote, these scams would appear to be a very common practice with Jared. Review after review of Jared Jewelers all have nearly identical complaints with service. Tissot, beware of your vendor. You may want to look at the numerous allegations against them and consider how they are affecting your reputation as a watch maker. This seems to be Jared's way of making money, at yours and their customers very large expense. The reviews are staggering all the way from Sterling, the parent company to Jared to Kay's. Unbelievable. I would not be surprised to see a class action law suit filed against these companies.

On March 13,2013 I purchased a set of ear rings which I am very happy with. But I had just had chemo two days prior was waited on by Chuck feel I was pushed into buying a matching tanzanite ring to the ear rings. Three weeks later I called the 800-number to state i wanted to return the ring, but I would not be able to get back to the store until April 30,2013. I was told by Sheryl that would be fine. I live two hours away from the Tucson,AZ store. Well I take the ring back to Jared's after my chemo treatment and was told by salesperson there was no record of my ever calling the 800-number. I travel to Tucson, AZ every two months for cancer treatments, because I cannot drive myself. I do not want the ring, it has not been worn. I was told I could trade it for something same value or higher, no I just want the ear rings nothing more. I was taken advantage of and I am very disgusted. Customer in Sierra Vista, AZ either someone call me to settle this matter or i will mail the ring to Corp registered mail.

My engagement ring was purchased at a jeweler which left the city before we could purchase a band (the company still exists, just the location here closed.) Anyway, my ring is an antique-style and basically requires a custom band to fully compliment the ring. We went to Jared a couple of times and then decided to go ahead and let them make a custom band. BIG MISTAKE! We were promised 2.5 weeks before we would have a wax molding back for approval. That deadline came and went - no communication with me. I called to check on the ring at 3 weeks. No one in the store knew what I was talking about, including the salesman that sold me the band. After about 30 minutes of explaining to every employee who I was and what I wanted, I finally got someone that said that my ring was still in New York and that I didn't have to call and check on it because they would call me when it got in. (Very rude and short with me). The wax mold finally comes in about 4 weeks after they took my ring from me. It is big and purple and is shaped like my ring, yet has none of the details I had requested. They expect me to approve that and agree to pay for a final metal product based on purple wax with some dots in in??? (I had already paid in full up front, but I can't get a refund once they cast it in metal). I ask if I can see an image of what they expect the ring to look like, since the wax mold looks like something a toddler would wear. I was told this would only take 24 hours, by the shop manager. WHY WAS THIS OPTION NOT BROUGHT UP 4 WEEKS AGO?? Anyway, I agree to let them send my ring BACK to New York so that they could get the image right. This was on a Thursday evening. I think about it more, and I call the general manager on Friday evening to see if my image is back. HE seemed to know nothing about it and stated that my ring was still in the store and had not been sent off yet. His excuse was that we were waiting on my approval!!! I had already told them the previous day to get it done, yet as quickly as possible. Now the story changed and it would take at least 48 hours to get an image. He was very apologetic as I explained that this experience has been horrible for me, they have kept my ring for over a month and I have received ZERO calls to update me on the status. He promised me that I would have my ring back by the following Wednesday and I would have an image to approve at that time. Well, Wednesday was yesterday and I received NO phone call. I went up there near closing time to make sure that I gave them an opportunity to call me. Again, no one seemed to know what I was talking about. The shop manager happened to walk in and she said that she spoke with New York and they couldn't give me an image because it was TOO EXPENSIVE!! Was I called with this news? - NOPE! They are sending me another wax-crap thing! I will NEVER do any more business with this company. I want my ring back (hopefully I will get it today). I don't care if the wax is amazing, I will NOT give them my business! I am going to be getting married in less than a month, which I will now be doing without a band. THANK YOU JARED!

I went into jared a couple of weeks ago with a diamond ring to trade in and exchange for an engagement right. The employee I spoke with said and put it in writing the store would give me $5000 toward a ring and I would buy a $4500 ring and use the remaining $500 toward rewards for other jewelry. I said I would be back in a couple of days to finalized the offer. She called me two days later and said she provided me misinformation and in order to satisfy the written agreement I would have to purchase a ring for $10000, which was not stated the first time I went in and was not in the written agreement. I called customer service and explained the situation and they told me a resolution specialist would be in touch with me in regards to this matter. The resolution specialist left a message on my phone telling me the employee clearly stated the stores policy when I was in there and they could do nothing to satisfy the written agreement because they can only go off what the employee said even though it was a flat out lie. The specialist said regardless of any agreement written up between the employee and I if they deny it ever happened they have to go based off what the employee says. I said so even if the employee lies you still go based off what there saying, yes or no. The specialist actually said yes. I have never dealt with a company as crooked as this one before. The fact he actually admitted even in the employee flat out lies they still take their word. The next day I called the lady I was dealing with at Jareds and recorded the conversation. I asked her to explain why she changed her story, she said she explained the policy to me but I didn't understand. I told her if that was the policy she would have been showing me a 10,000 ring instead of a $4500 ring correct, she agreed but said customer service would have to handle the matter. I called a manager at the escalation dept and played the recording of her admitting lying. They told me they would get back to me about the matter. I received a voicemail from the manager the next day telling me the decision still stays the same and theres nothing further they will do. I WILL NEVER DO BUSINESS WITH THIS PLACE I WILL MAKE SURE NONE OF MY FRIENDS EVER DEAL WITH THESE SCAM ARTISTS.

I bought a bangle bracelet for my wife, for Christmas, which turned out to be too large for her small wrist. I had bought it in early December. So after the holidays, she tried to return it but could not as 30 days from the date of purchase had passed. I find this a ridiculous policy on jewerly and would never recommend them to anyone. Do yourself a favor, ignore the TV ads and shop elsewhere.

Nightmare! !. Rude and pushy. 2. Lost wedding band. 3.Looked up wrong account gave us someone else personal information. 4. Can't seem to order the right thing. 5. Put rings together unevenly! Horrible craftsman ship!

First They are VERY PUSHY when you walk in the door. We where there just to look and get an overall design my future wife wanted, she was with me. I explained what we wanted and what we wanted to spend. But first wanted to make sure we could get approved for interest free plan. Was advised we can for “18 months interest free plan” Long story short I left with the ring spending about 2 grand over what I wanted to spend. Wife had no idea I had the ring yet. Started making payments on the ring before I noticed it was gaining interest, I had to call and fight to get the 18 month interest free. By this time I had already given her the ring. When they decided to tell me the “18 month interest free plan” really not interest free for 18 months. You have to read the fine print on the back. It’s really 12 months interest free and 6 months at 9.9%. I wanted to take it back SO BAD. I was so MAD, and at this point I wasn’t going to take the ring off her finger. They had sucked me in and lied to me. Yes I should have read the fine print. But why list it as “18 months interest free”. The wording a lie and no one would help me. Just I’m sorry it wasn’t explained to you at the store. So I fought the issue again at the 12 month mark again. To the same results, I had to pay the remaining balance. I was not going to pay more for the ring with interest being added. Jared’s is a GARBAGE company from the top to the bottom and I would never allow friends or family to shop there. Go somewhere where the customer first and the sell 2nd. I feel it’s a special moment and should be treated that way by this company. Customers are only thinking about the special moment not what Jared’s can be pulling over their eyes. They have my 8 grand now so they could careless about what lies or how I feel about the company so this is the best way to get my word out