JaredReviews of jared.com

Bought my wedding band and engagement ring here had it sized and it's white gold ....it started turning yellow so I had to take it in and have it fixed they said it shouldn't do it any more ....well not even a month later it was the same story....Then I ordered a ring for mothers day at the store their person set it up online and when I got it it was wrong they wouldn't discount it or return it will never shop there again!

I purchased a Tag in 2009 with the lifetime battery warranty, where I was assured that I would never have to pay anything for the battery. I had since had the battery replaced once and did not pay and then had it replaced again when I had it serviced. When I noted the battery was dying again, I brought it to Jared and they wanted to charge me $65.00 to send it out and claimed they deducted the battery warranty from that price, as they have to have it pressurized (which was NEVER told to me). I advised them that I have never paid in the past for batteries. Of course they 1) could not find my name even though I have multiple purchases/services done and had to look up by purchase date 2) could not find the time where they replaced the battery....only the service that I had paid for. I contacted customer service and complained and they did nothing. I asked if I could get the battery warranty back and they said no. I advised them I would not do any further service with them and will be going to another place for service (even though it is more expensive) since I feel they are very deceptive in their practices, as they did not indicate at time of purchase that I needed an ADDITIONAL warranty in addition to the one I purchased to avoid paying additional fees for this watch. This chain is VERY deceptive and sneaky and I would rather pay double than set foot in there again.

My husband has shopped here for years and recently made a purchase for Christmas. The necklace broke, no particular reason and I took in for repair (with warranty protection plan of course). When I picked up the piece, I was surprised to see how awful it looked. I think I could have done a better job myself! The piece literally had a 'blob' of metal to reconnect the necklace, it looks just terrible. It really felt like they didn't even care. I was not rude but explained my disappointment after my hubby spent $700+ on the piece it shouldn't look so cheap and uncared for. She actually recommended I go to another jewelry and she gave me his name so I could have it redone correctly! So disappointing how little they cared for the piece. Good luck if they fix ANYTHING you own, you will regret it!

If you shop at Jareds than you are paying too much- period! Yes they do have some nice stuff and its a great place to go shop to get an idea of what you want - but their prices are ridiculous for what you get. I found a 2 ct diamond there that I liked- there price was 22,000 - I bought the same quality and size of diamond at a different jewelry store for 9000 - Jared also had a setting that I liked and I took a picture of it ( off of the website) to 3 different jewelers that make custom jewelry and they could all make it for 1/2 the price with same quality of diamonds and heavier on the gold . Not only are they over priced - when I was looking at spending over 25k in their store they were also going to charge me an extra 300 to change the head on the mounting and to set the diamond for me! All of the other jewelers were willing to do this for free! Yes they do offer a warranty - but guess what so does every other store - they don't have anything special - yes I did have to wait a week to get my ring vs walking out of the store with it - but I don't know about you but for me I will wait a week to save 12k !

***Beware...these people are not honest and will try to scam you. The diamond got knocked out of my wedding ring so I took it to Jared's, hoping to get it repaired. (I have been there before to have to have my rings rhodium plated). After waiting forever, they gave me a laundry list of things wrong with my ring and wanted over $400 to fix it!!!! After laughing really hard and having wasted nearly an hour of my day, I took my ring and left. Thank goodness I stumbled across a fantastic jeweler, The Guilded Artisan. I took my ring in (and didn't tell them I had been to Jared's.) First of all, the people here are wonderful...not like the used car salesman mentality at Jared's. They took my ring and examined it closely, but it didn't take an hour. It took about 10 minutes. They found none of the damage that Jared's said was there....no cracks, no loose sapphire, no need to rebuild the prongs. The stone just needed re-set, and they even re-set it a little deeper so that the diamond wasn't sitting so precariously. It only took 3 days for the repairs, and I was only charged $40!!!! I went ahead and had my 2 rings and my husband's ring rhodium plated during that time as well. That was also less expensive than Jared's. I walked out paying a little over $100, to include the Rhodium....NOT $400+ for repairs alone that Jared's was going to charge me. Moral of the story.... Go to The Guilded Artisan...they are wonderful and honest!

My husband purchased a diamond anniversary band at Jared on Dec. 24, 2013...what a surprise under the Christmas tree...loved it! After about 3 months I began to notice that the skin under the ring was beginning to turn red and itchy resulting in my not being able to wear the ring. I returned it to Jared ( closet one is 143m. ) and showed them my irritated finger and was told that it needed to be either rhodium plated or ( this kills me ) paint the band with clear nail polish as it appears I'm allergic to the alloy used in the making of the 14K band. Really? Nail polish on a $4K ring? I don't think so. And since we live 2 hrs. from the closest store it's impractical for me to have rhodium plating done every month in order to wear the ring. I've had numerous rings in my life and have never had any problem at all with allergy to metal so unsure what's going on here. The ring stays in the box and I only wear when we go out; my finger breaks out after 5-6 hrs of wearing so something is wrong here. We have shown the ring to an independent jeweler who advised us to send to metallurgist to have the band's content analyzed to determine the amount of and type of alloy used and, depending on those results, determine whether we can seek legal action against Jared for deceptive sale of ring advertised to be 14K gold but containing more than the acceptable level of nickel, zinc or palladium. When contacted about this on-going problem Jared's response is that "you're welcome to trade up for a ring that is at least double in value to the original purchase price but we are unable to help beyond that". We aren't interested in purchasing another piece of jewelry from this store. Ever. Funny how they'll roll out the Christmas commercials any day now and wind up selling a lot of stuff to unsuspecting folks during the Holidays.

Be very careful of their quick talking and finance plans. If you finance, they have a so-called 18 months interest free. However, when you buy it, in the small print, it says the 18 month interest free is really 12 months interest free and interest will accumulate thereafter. This is very sneaky and is very deceptive. I will NEVER buy from them again!!!! If you want a better quality diamond at a reasonable price, blue Nile on the internet.

I truly hope I can save someone heartache... Not only did they have to fix my engagement ring prongs on three separate times....one which resulted in my diamond falling out in my classroom(I even wrote a letter to e president of Jared's that said nothing other than they could repair it once again)...my wedding band that was 80 years old passed down through the family has been destroyed. They said they would repair the tips, because they were worn. What came out was a bubbled mess of gold that resembled nothing of the original ring. I just wish I could turn back time and get my perfect 80 year old ring back. My heart is broken. I would highly recommend an establishment that cares about you.