JaredReviews of jared.com

I tried to order a necklace online they my account THREE times!!! Then they had the wrong address and I know its correct on my card. I called to have them correct the address. It was one digit off. One digit! They said I'd have to cancel my order then reorder and it will take 3-5 days to receive my overcharges back. Never again. I do all my shopping online I've never had this much trouble. I'll go to a different jeweler!

I am writing this review so that you many not experience what I experienced earlier this week at Jared's. I have literally been in Customer Service my whole life. I am now 57 years old. If I at any point in my career treated a Customer like I have been treated at Jared's I would have been fired on the spot. Gone are the days where the "Customer is always right!" My wife was given a beautiful ring from a relative about 6 years ago. We took it to Jared's to have it sized. They did a nice job. So when the band on the ring broke of course we took t back to Jared's for the repair and a cleaning. When the salesperson took the ring over to the microscope he said to me that the band needs repaired and one of the prongs need repaired too. I said OK and paid them $75.00 for the repairs. This was on a Thursday. He said it will be ready on Monday after 5:00 PM. I picked up the ring on Tuesday. At the time of the pickup I said to another salesperson helping me..."The band on this ring now looks much thinner than it did when I dropped it off." She said "We would do nothing to the band to thin it out, you must be mistaken." When my wife got home from work and saw the ring she screamed..."They have ruined my ring!" The band is now so thin I am afraid to wear it. I took the ring back to Jared's the next day. Another salesperson helped me this time. I explained to her the issue and that we wanted the band restored to its original thickness. She took the ring to the jewelers station behind the glass partition. I see the assistant manager go back, and then I see the original salesperson go back. I had been talking to the original salesperson while the latest salesperson and assistant manager were speaking...he said "the band is thinner than when you dropped it off." Well when the original salesperson came back to me he said that they had done nothing wrong, the band was not touched or thinned and they were going to do nothing." I was quite upset. I asked to speak with the manager...the assistant manager came over and said “You refused to have a half shank added, and all of the prongs on the ring needed repaired and you only elected to have one repaired." I said "What? I was never told anything of the sort." To which the assistant manager replied "I stand behind my employees." To which I replied..."So you are calling me a liar!?" She said "I am not going to argue with you sir" and walked away. Do not go to Jared's for any reason!

So this will be a long story I have been a loyal customer since the first time i walk throw there doors i had bought a ring for around $400 but i wanted to have a band and a ring so in around may 2015 i went and and bought a band to go with the ring for again about $400 but they had to order it witch was fine wiuld take 3 weeks but i started thinking that thing ring didnt really match and they had a program where theyll buy back your ring @ full price if you buy a i think 2x the cost of the first ring so i went in and told them i had bought a band 2 days ago there odering it for me id like to return that and upgrade my ring . They said that was fine i went and picked out a ring set that was $999.99 witch again they had to order and would take the 3 weeks i said thats fine and they told me theyd hold onto the other ring and when the new one came in i could return the band i had bought 2 days i said fine well 3 weeks came and past and @ alittle over a month they kalled and said only half the ring set had come in and they called the people and put a rush on the other peacie to the set idk why only half a set would come in .so about a week latter i got a call from the manager that I haven't been there for over a month in a couple weeks and that if I didn't come pick it up the band i bought they will just return it to stock a band that I had already payed for they where going to return to their stock so i explain to her what was going on and that I was returning the ring and buying another ring that had only half came in and she said well its been over 30 days and that's against their policy so you're going to have to pick up the ring or were returning it to stock so I went in to tell them that I wanted to return this ring I didn't want to take it out of the store and carrying $400 ring around me that was wrong size that I couldn't even wear but again I was told that I couldn't return the ring it all had be done at the same time so they made me take the ring with me so about a week later the other half of the ring comes in and they called and they told me that they sized it to what I wanted it so i go pick up the ring set and finally returned the other ring so I wear this ring off and on for the next month on day 30 I wanted to return the ring cuz there's just something about that I didn't like come to find out it was the wrong size he said they can resize I said today is 30 days and he said that they could still return it after the 30 days if I still didn't like it so I said okay and they resized it again so after two weeks longer than the promised date they told me to have resize I got the ring back and it wore it for about a week and decided I still feel like there's something wrong with it and took it back and the guy was there that told me I could return it and I told him I wanted to return it and he said I had to go speak to the manager then the manager comes over and was so rude with me it tells me that it's over the 30 days there is nothing she can do and I explained to her that the guy had told me that I could still return it because it was sized wrong and all the problems I had had had with it she says well he's not a manager you should talk to a manager I didn't think that I had to talk to a manager because I thought all the employees were an extension of their managers but I explained to her about everything that had happened and she said theres nothing she could do even after they guy told her he did tell me i could return it but she still didnt care so they ended up calling this lady at one of their office and telling her that I wanted to return this ring and get my other ring back and she just didn't care at all gave me the runaround saying it was up to the manager so I ask to speak to somebody higer she said there was nobody higher than her the only person that was higher than her was a district manager i forget his name but I know his first name was David so I called and left a message for him to call me back I can explain everything that happened that I was having a problem at one of the stores with a ring he never called me back ever and I just let it go because at that point I was just fed up and said I won't go back there anymore only for all my other jewelry that have Warranty on and cleaning that's only way ill go back there I told my mom not to buy there I told everybody that I know not to buy there because of this horrible experience so i have this 999.99 ring that sits in my jewlrey box never being worn. Please do not go to jarreds the sad part is over a $999.99 ring they lost a customer that has been thousands of dollars there on watches and stuff all my business in the future over this ring that I just wanted to return

I went to this store to have my watch band adjusted. I was told the charge was $35.00. More than 1 link needed to be removed and I was charged $73.00 for about 5 minutes of labor. I was incredulous. I have had many watch bands sized before but no store had ever charged me such an outrageous price. I felt it was my responsibility to warn other consumers. Would anyone ever pay $73.00 to shorten the band of a $120.00 watch, a service they would offer for free had I bought my watch there. I will never return to this store again and hope others learn from my experience.

I recently - November 2015- brought in 2 pieces of jewelry, a pendant for modification and a ring for prong tightening. They scratched the gold on the pendant and scratched the surface of the stone on the ring. I will never ever return and will share my experience with everyone I know. 12-23-2015 Jared does not use an authorized Movado watch repair vendor. They use Stoll & Company which is not authorized per Movado.

Bought "hearts forever" necklace. Had Hearts engraved but chain was wrong size. Argued with with everyone from salesperson to store manager to exchange only chain to larger size or even credit for small to larger. NO LUCK! . Was told it was a SPECIAL ORDER AND NO RETURNS OR EXCHANGES WERE POSSIBLE! Screw Jared as they did me. Will never see me in any of there stores nor my friends. Do yourself and go somewhere else. Total worthless customer satisfaction.

go to Reeds Harstans or anywhere else

not worth your time