JaredReviews of jared.com

Does anyone have the district number for the 22406 fredericksburg store location. Or how to get it? They will not give it to me.

The customer service is terrible! As long as there are no issues with your account you are ok. As soon as there is a problem nobody can help you. There customer chat service is a joke. All they tell you to do is call customer service, which you will be hold on hold forever, and then they brush you off and do not resolve the issue. If there is a problem with your purchase then you are on your own! I had to get an independent jeweler to give me an appraisal because Jared does not to appraisals! Btw, they do not mention that when you are making a purchase! They give you a letter which most insurance companies will not accept! Be very carful doing business with Jared!

I will NEVER buy from this company again! My fiance brought my engagement ring for me back in Nov. 2016. He proposed to me the next day after buying it. I took it in for its 6 month cleaning about April 2017, after being questioned about where he had brought the ring and if I was sure he had brought it from them or if I had ever had it clean or worked on anywhere else, they had told me that the ring I have does not match the ring he had purchased (the one on his original receipt) in fact the ring I have was worth over $10,000 (his original one only being about $5,000) and looks to them that a mistake had been made when he had picked up my ring the first time and he had received the wrong one! SO here I am confused as to what happens now, that is a huge mistake on their end. After a few employees had left to discuss the situation, they had came back to me and both had said the mistake was entirely on them, I have nothing to worry about, what's done is done, and they promised that no one would take my ring it was now mine. They did advise me to get an appraisal on it since the one on the receipt doesn't match what I have, that way if anything ever happened to it I would be able to replace it with the same value of what it is and not the one that my fiance was supposed to receive in the beginning. So I did just that. In May I took it in the get appraised, payed for it, and they said I would hear back in 2 weeks at most. A week went by and my fiance got a call from the appraiser, he was also confused by the ring not matching the one on the receipt, he explained the situation and they carried on with the appraisal. I had figured the whole 2 week wait had restarted. So on June 17, I had realized I still haven't heard anything from them, so I called them that evening. They put me on with the manager Dustin who had then told me, that they had found there is a police report on the ring I have, from the family it had originally belonged to, the diamond was there family heirloom and they would be pleased to hear that it had been located. He asked if we would come in the speak with him, I had set the time for Monday but after my fiance had seen me balling my eyes out he didn't want to wait til then. That same night my fiance and I had dropped by to get this settled, Dustin had discussed a few different things that may happen, but in the end he wanted to make sure that I was happy with what I have and same with this family that it belongs to. He said he was the middle man with cooperate and he was waiting to hear from them so if we could come back as planned on Monday. On the Monday June 19th my fiance and I had went in he took us to his office, his wanting to make sure I left happy was no longer his concern. Dustin had said they found the ring my fiance had originally purchased so all there is left was to give back what I have and take that one. He said if I didn't return that ring, that they would press charges on my fiance for theft, since they have him on camera the day he picked it up. That he should have known that wasn't his to begin with. My fiance has never done this before in his life, he was nervous, and the same employee that he had originally designed it with was the one that delivered it to him the day he picked it up. So I find it a little funny that they put this on him and nothing on the employee! Because of the threat, we had done the exchange and my fiance took it to cooperate himself. After speaking with multiple people they all would say something should be done to make us happy and we should be compensated for our troubles and they would transfer us to someone new, in the end the final decision is a refund or to just except that I had lost what I thought was my ring this whole time and take the original one. I am not trying to be greedy, but honestly to be proposed to with a ring show it to family and friends, go on planning the wedding and thinking about buying wedding bands soon, to having what I felt was mine be taken from me and nothing was done to make me happy, is complete crap!

I left a ring 2 weeks before appraisals were to be done at the store in Frisco TX. (They only do appraisals there once a month) I never received a phone call to come get my ring. I showed up at the store and they informed me they "were too busy with appointments" to have my ring appraised. My ring was there over 3 weeks and I had prepaid the almost $200.00 fee. I will NEVER use Jared's again.

Why does Jared mother's day ads show married couples? This is not mothers day, this is a greety marketing campaign. All jared commercials are the same, every chance they get they manulpate the meanings of the holiday they take advantage of. Why trust theseso people? Cleary, it's anyone's wallet they are after. You know Jarid cares when their corporate website DOESN'T ACCEPT USER CRITICISMS.... these guys are phoney.

Horrible experience starting from the beginning I purchased a $850 ring. They sized it for my GF and they sized it wrong, so I had to make a trip back. I was then told to come back the next day to pick up the ring and the ring was not ready. Came back again and picked up the ring. One week later the main stone fell out, luckily we found the stone because they do not cover precious stones besides diamonds. We got that fixed and once we got the ring back I could tell exactly which prong was fixed because 3 of them were straight and one was lumpy and crooked. I brought this to the sales lady and was assured it was because they reinforced it and that is why it looked different. I left and was skeptical but what do I know. Then, the main stone fell out once again and a handfull of diamonds that were on the band. I returned it again only to be talked down to and ignored by the sales women. The same lady that rudely ignored us preceded to tell us how it is obviously our fault and had nothing to do with the craftsmanship. Even though we knew it was the same prong that broke because of their horrible repair. After notifying the manager of how we were treated they had us deal directly with them and they ordered a new ring just in case I was unhappy with the repair. I went to pick them up and although I wanted to keep the old one, you can clearly see the same flaw in the repair. Additionally, now the stone wasnt even fastened straight and was wobbly. After showing the manager I asked him if he saw the flaws and he agreed and told us to take the new one. I took the new ring unhappy losing the sentimental value of the ring and the new ring having a slightly different coloring of the saphire. Two weeks later I was back again, this time the diamonds on the band were falling out. I informed the manager and had them repaired. I came back to pickup the ring only to see they were now raised above the rest of the diamonds. The manager now again suggested us to get another ring. They ordered it so I was inconvienced for another 2 weeks. I then made another trip to Jared where now not only was there a giant flaw that made the stone look like it was cracked in half, but the sides were sharp and irritated my gf's finger which we knew was not right because we had 3 rings prior. The manager said there was no more rings readily available, but they will search around and call us back in a week two weeks max. A month later we called them and the manager was not available and we left a message. They still never got it touch with us a week later so we called again and still no response. After over a month of no contact and me personally refusing to have to return to that store once again I called corporate. They were shock at how poorly ran this particular Jared location operated and informed us they were notifying the manager to refund us our money and if he did not approve it we would have to go on through more steps and headaches. The manager luckily approved the return, because they realized not only do they have horrible craftsmanship but they also have horrible customer service. After all of this chaos my girlfriend was happy this nightmare was just over. Never compensated for all the time lost traveling back and forth to be rudely talked down to. Save yourself the trouble and go anywhere else but here.

I bought a silver chain at another store. I went to Jareds and asked if they would shorten it for me. They did and I was grateful for that. They charged me more to shorten it than I paid for the chain. But I was willing to do so. No complaints. A few months later the small round piece at the back that holds the chain together broke. I went back to Jareds (with my sale slip for the work they had done) and asked if they could simply fix the small piece. I figured it would not take more than 2 minutes to fix it. Geez! They wanted to charge me $9 for something that they did that was not right. Really?!! Forget it! They obviously don't stand by their work.

My fiancé and I did business at the Jared Vault in Monroe Ohio. We had a total bait and switch experience! Terrible customer service from both Pamela - sales associate and Rose - Assist. MGT. What Pamela did reflected that she was still in training and not reliable at all and Rose delivered false promises to cover up their errors . My fiancé purchased my engagement ring at this location and all we wanted to do was order the matching band and his wedding band. Ultimately Pamela had us drive from Columbus to the Monroe (Cincinnati) area 3 times for nothing!!!!! The first time it was to put a 20% deposit down in person because it cant be done over the phone. Subsequently we discovered by the manager Rose that we didn't have to put a deposit down. Then when the rings came in, the store has NO RECORD that we put a 20% ($500) deposit down. Not acceptable. So we left with no rings while they try to figure out the truth that we did in fact place a deposit. Also during this visit, Rose the manger told us that we wouldn't have to make a third trip because of this inconvenience and we can make the remaining payment over the phone and that she would insure and mail the rings to a local Jared store in Columbus Easton mall area. Subsequently this was another blatant lie. So we informed store manager Kim that we no longer want to work with Pam or Rose because of their unprofessionalism and lies just to keep their commission/ deal in house. To make matters worse once Pamela learned of our request, she called my fiancé after we said we no longer wanted to do business with her. She called crying. Literally crying on the phone but still had no solution for us. So once Kim found record of our deposit - we made the third and final trip to get our rings. Who knew the ring vendor would be the worst part of planning a wedding. If you choose this store, get their promises written on paper and keep all of your receipts.