JaredReviews of jared.com

Posted: Nov 3, 2019 Purchased an engagement ring from Jared using the create your own ring option. My fiancé loved the ring and cherished it. I spent thousands of dollars on the ring only for it to break within 2 weeks. Now we took it back to Jared to repair it and there saying it will be Dec 2nd before she gets her ring back. Can you imagine getting engaged and the ring breaks within 2 weeks and they say it will be a month before you can get it fixed? I have lost a lot of respect for this company and wish I would have went somewhere else. Word of advice don’t use the create your own ring option. Posted: December 13, 2019 Jared informed me the ring would be completely repaired and ready to pick up on December 2nd 2019. So on Dec 2nd I called for a update on the ring still no answers still no ring. Nobody has any idea what’s going on or when I will get the ring back. Every time I call I get the run around. Today is December 13th 2019 still no ring still no answers.

I ordered a Pandora bangle bracelet on 11/16/2019 I received it on 11/19/2019, the item was nice and as described however the presentation was down right embarrassing! It did not come in a Pandora box, they threw it in a brown earring box and figured that would be ok! I will NEVER purchase from them again!!!!

Visited Jared in Winston Salem NC today to buy daughter's class ring. We had already picked everything out online, so this should be a simple process...we just needed to know her ring size, see the examples of the different stone styles & she wanted to compare the petite woman's ring to the traditional woman's ring BECAUSE obviously, that's not something you can do online. The door didn't even shut behind me when I walked through the door & I was immediately snatched up by someone who didn't even introduce herself...she pulls out a tiny tablet & does ONLY the same thing we had already done online...we were told that they did not have any example rings to show...she did not know how the different stone styles looked...she didn't know how the school name would appear...she did not know which side is side 1 or side 2 on the ring...she didn't know how to wear the ring with school name facing out or in...I explained that to her...the school name faces you until you graduate, outwards after graduation for her future reference & she did not know how to size my daughter's finger to order the ring...so, she did less than I can do at home...THEN when I thanked her for her 10 minutes of time...that I consider wasted---she was not professional at all...instead, she actually says to me "You can leave, but it won't matter because Jared owns all companies, we are the same company, so if you go to another jewelry store, you'll do the same thing that I'm doing here"...I just said "well, we've had experiences with other stores & I think we'll be fine, maybe if I can get her ring size, I'll come back & order from Jared, but there will probably be little point"...she didn't tell my thank you, look forward to seeing you, didn't speak her name or give me a card or anything...not professional at all...I felt like I was standing inside of a Kmart trying to buy a $600 ring...and we know they all went out of business--worse...Kmart would have treated us better...at least someone there would have enough sense to SIZE your finger...won't be returning.

I own a lot of jewelry and I’ve recently became interested in owning a chocolate diamond. I screen shot a few pictures of a Le Vian Chocolate Diamond from Jared’s website and sent to my husband. Just as I expected, he ordered one for my birthday this past week. It arrived yesterday and I’m embarrassed by the quality of the product and that Jared would send me an item made in China and then sell it at a high premium. The ring I received looked as if it came from the Wish website and Not at all reflective of what I was expecting from a brand like Jared. To further insult, the store left the Made in China label around the ring before shipping. I am truly blessed to have a great husband but the ring will be returned.

I've been a longtime (13 years) fan, customer, and evangelist of Jared Jewelers until today. Here's your consumer warning: Do not finance your Jared purchase through Comenity Bank. They will tell you it is interest free, then at the end of the term, slip you a clandestine $15 charge which you have 14 days to pay and should you miss it (thinking your auto-pay is handling it) Comenity will then apply all the interest you've been avoiding throughout the term of your loan at the end of your cycle. This is the quintessential definition of an unscrupulous, fraudulent, and deceptive business practice and now, they are unfortunately associated with a business that seemed to always put the customer first -- Jared. Too bad for Jared on this one. Do yourself a favor and take your business elsewhere.

I made a purchase for my wife for mother’s day. I took a risk and ordered a 16” chain. When I showed her what I bought and mentioned it was a 16” chain, she told me she preferred an 18” chain. I told her I would contact Jared and get that exchanged because after all it is just a chain. I contacted customer service and I was told they cannot help me. I would have to cancel the order completely, re-do the order and pay again. On top of this, I asked if the “customer care” person can do this for me and she acted like I was putting her out. She told me she would just be doing what I would do online, so I should just do it. Mind you..this is just a chain, no custom work here. I complained again and I was told the “only” way was to make my wife wait longer and for me to go through the process all over again. I was even told that “I” made the mistake, not them. I would have cancelled and got a refund if my wife didn’t really like her jewelry and wasn’t so anxious to finally receive it. I will never go back to this place again and I hope you dont either. They really need to work out what customer service is and how to treat people.

Purchased the Ultimate Watch Plan and when we went to store for battery replacement were told they don’t do that in house... cost will be $100 for packing and shipping. TOTAL RIP OFF FOR WARRANTY.

We had our wedding rings resized one size up and made sure to put in huge writing with the order not to mess up the engravings on the inside of the rings. Comes the day to pick up the ring and the engraving is completely gone, sanded down, you had to use a magnifying glass to see where it even was. The ring was actually not even evenly resized. We wait for them to fix the engraving. Comes back with a different engraving then when asked for refund the person offers a store credit. When I heard about this and call back to get the refund the store front desk person tells me to come back in person. I will never ever step my foot in this Jared. Keep the money. Whoever is your jeweler should get fired. -5 stars. Completely useless store. Don't come here.